shouldiuse.io

VERDICT

Should I use Syncro?

Unified RMM, PSA, and IT management platform for MSPs and IT departments. Flat per-technician pricing. - syncromsp.com

Depends. Buy if you're a small-to-mid MSP wanting RMM, PSA, patching, and billing in one flat per-technician platform. Skip it if you need deep enterprise PSA workflows or you're price-sensitive — Reddit documents hikes and departures.

Confidence

Medium. Based on 20+ public sources; several snippets were truncated, so pricing figures and some quotes are incomplete.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Core

Per-technician, flat (figure not in sources)

ModelFlat per-technician
Monthly feesNot disclosed
HardwareNot disclosed
TeamPer-technician, flat (figure not in sources)

Best for

  • Small-to-mid MSPs
  • IT departments wanting one console
  • Microsoft 365-heavy environments
  • Teams wanting predictable per-tech billing

Not for

  • One-person shops needing only ticketing and remote access
  • Enterprises needing deep, mature PSA workflows
  • Teams with no admin capacity for an RMM/PSA platform
  • Buyers burned by recurring price hikes

Gotchas - check before you buy

high

RMM admin tools are attack targets: MuddyWater abused Syncro's tool; enforce MFA and access restrictions.

medium

Syncro publicly announced price increases; budget for per-technician costs rising year over year.

medium

Multiple Reddit threads document painful migrations on and off Syncro; switching RMM/PSA is disruptive.

medium

Support complaints on Reddit; test support responsiveness during trial before committing.

Pros and cons

Pros

  • RMM, PSA, ticketing, patching, M365 security, and remote access unified in one platform
  • Flat per-technician pricing is predictable as endpoints grow
  • 4.6/5 on G2 across roughly 1,240 reviews
  • Earned 20 G2 badges across PSA, RMM, endpoint management, remote desktop
  • Extensible: Claude connector ecosystem available to all customers

Cons

  • Company publicly announced a price increase
  • Reddit warns of sharp price moves risking churn
  • Popular thread bluntly titled 'Syncro support is a nightmare'
  • Users post 'why I left' threads recommending avoidance
  • Rival comparison calls RMM solid but PSA shallow

Sources & method

Analyzed 9/25/2026 - 12 sources - No CVEs for the MSP platform in these sources, but its remote admin tool was abused by the Iran-backed MuddyWater group.

official x2review x7security x1news x2
  • MuddyWater abused Syncro's admin tool, Iran-backed threat actors used the Syncro admin tool in a campaign; RMM platforms are high-value attack targets.
  • Alleged breach of an MSP on Syncro, Orova allegedly breached FixIT Tek, an MSP using Syncro; the claim is unverified.

Key stats

  • Value for money: 2/5

    Rating

  • Per-technician, flat (figure not in sources)

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Publicly announced price increases; Reddit flags sharp moves
  • Ease of use: 3/5. Guess: unified console beats juggling tools; learning curve exists
  • Feature depth: 4/5. RMM, PSA, patching, M365 security, remote access in one
  • Support quality: 3/5. Mixed: reviews praise support, Reddit calls it nightmare
  • Security posture: 2/5. Admin tool abused by MuddyWater; alleged customer breach discussed
  • 4.6/5 G2 rating ~1,240 reviews
  • Flat per-technician Pricing model Core and Team plans
  • 20 G2 badges 2026, across PSA, RMM, remote desktop
  • PE-backed Ownership Mainsail Partners portfolio

Pricing

Core

Per-technician, flat (figure not in sources)

  • RMM + PSA + remote access
  • Per-technician billing

Team

Per-technician, flat (figure not in sources)

  • Team-oriented plan
  • Reddit threads debate its value after increases

Security

No CVEs for the MSP platform in these sources, but its remote admin tool was abused by the Iran-backed MuddyWater group.

  • MuddyWater abused Syncro's admin toolIran-backed threat actors used the Syncro admin tool in a campaign; RMM platforms are high-value attack targets.⁹
  • Alleged breach of an MSP on SyncroOrova allegedly breached FixIT Tek, an MSP using Syncro; the claim is unverified.

What users say

Polarized: 4.6/5 on G2, but r/msp threads loudly cite price hikes, support struggles, and departures.

“A+ Solution”
Capterra review
“Why I left Syncro RMM/PSA and why I recommend avoiding them.”
Reddit, r/msp
“Syncro support is a nightmare”
Reddit, r/msp

Companies that use it

  • FixIT Tek (MSP)
Full analysis

Based on 20+ public sources; several snippets were truncated, so pricing figures and some quotes are incomplete.

Unified RMM+PSA for small MSPs; 4.6/5 on G2 but Reddit warns of price hikes, support gripes, churn.

Methodology

Based on 20+ public sources; several snippets were truncated, so pricing figures and some quotes are incomplete.

Sources

  1. Syncro Reviews 2026: Details, Pricing, & Features (G2)g2.com
    review
  2. All-in-One MSP Software: 7 Unified Platforms (4.6/5, 1,240 reviews)syncrosecure.com
    review
  3. Syncro Cost & Reviews (Capterra)capterra.com.au
    review
  4. Why I left Syncro RMM/PSA (Reddit r/msp)reddit.com
    review
  5. Syncro support is a nightmare (Reddit r/msp)reddit.com
    review
  6. Syncro Pricing Announcement (official community)community.syncromsp.com
    official
  7. RMM and PSA Pricing for MSPs (official)syncrosecure.com
    official
  8. Guide to Syncro pricing plans and actual costs (SuperOps)superops.com
    review
  9. MuddyWater campaign uses Syncro's admin tool (Dark Reading)darkreading.com
    security
  10. Syncro Joins Anthropic's Claude Connector Ecosystem (Business Wire)businesswire.com
    news
  11. Syncro — Mainsail Partners portfoliomainsailpartners.com
    news
  12. Syncro pricing 2026: Core vs Team plans (eesel)eesel.ai
    review

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