shouldiuse.io

VERDICT

Should I use NinjaOne?

Unified IT operations platform: endpoint management, autonomous patching, backup, remote access. - ninjaone.com

Depends. Buy if you're an MSP or IT team managing dozens to thousands of endpoints and can absorb per-device costs. Skip it if you just need to track a handful of machines — a lightweight tool or spreadsheet does that.

Confidence

High. Based on 30+ public sources: official pricing pages, G2/TechRadar/SoftwareAdvice reviews, Reddit practitioner threads, and Cato Networks security research.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence found
  • Security posture

Pricing

Per-device subscription

~$1.50–$3.75/device/mo, quote-based

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • MSPs managing many client tenants
  • Internal IT at SMB/mid-market
  • Healthcare IT with endpoint sprawl
  • Teams consolidating patching, backup, remote access

Not for

  • Anyone managing under ~20 devices — serious overkill
  • Solo admins wanting a free simple inventory
  • Teams that depend on custom reporting exports
  • Buyers needing transparent public pricing before a sales call

Gotchas - check before you buy

high

Cato researchers documented threat actors abusing the NinjaOne agent; enforce MFA and least privilege

medium

Per-device pricing: billed per managed endpoint, so costs scale with fleet growth

medium

Advertised $1.50 MSP floor differs from typical ~$3.75/device rates — get a real quote

low

14-day trial is short for staged agent rollout across a full fleet

Pros and cons

Pros

  • Unified endpoint management, patching, backup, and remote access in one platform
  • 98% customer satisfaction maintained on G2
  • Consistently ranked #1 for endpoint management
  • Nearly 40,000 customers across MSPs and internal IT
  • TechRadar testing found good value; reviewers find it easy to use

Cons

  • Reddit MSPs call it 'a bit expensive'
  • Reporting widely criticized as difficult
  • Some IT teams are migrating away from it
  • Attackers abused its RMM agent for remote access

Sources & method

Analyzed 9/20/2026 - 10 sources - SOC 2 compliant per NinjaOne Trust Center; no product breach found, but researchers documented an RMM agent abuse chain.

official x3review x5security x1news x1
  • RMM agent abuse chain (Cato CTRL), Cato CTRL researchers documented a previously undocumented abuse chain where a Brazil-focused threat actor used the NinjaOne RMM agent to gain remote access to endpoints.

Key stats

  • Value for money: 3/5

    Rating

  • ~$1.50–$3.75/device/mo, quote-based

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. TechRadar likes value; Reddit MSPs call it pricey
  • Ease of use: 4/5. Reviewers say easy to use
  • Feature depth: 5/5. Endpoint mgmt, patching, backup, remote access, vulnerability mgmt unified
  • Support quality. No support evidence found
  • Security posture: 4/5. SOC 2 compliant; agent abuse documented
  • 98% G2 satisfaction Maintained per G2 reviews
  • $1.50/device/mo Entry price Official MSP pricing floor
  • 14 days Free trial No permanent free tier
  • $12.3B Valuation After $400M raise

Pricing

Per-device subscription

~$1.50–$3.75/device/mo, quote-based

  • Billed per managed endpoint
  • MSP tier starts at $1.50/device
  • 14-day free trial; no public tier list

Security

SOC 2 compliant per NinjaOne Trust Center; no product breach found, but researchers documented an RMM agent abuse chain.

  • RMM agent abuse chain (Cato CTRL)Cato CTRL researchers documented a previously undocumented abuse chain where a Brazil-focused threat actor used the NinjaOne RMM agent to gain remote access to endpoints.⁹

What users say

Reviewers rate NinjaOne a best-in-class RMM with 98% G2 satisfaction, while Reddit MSPs gripe about price and weak reporting.

“NinjaOne is by far the best.”
Reddit, r/sysadmin
“NinjaOne is a bit expensive, and it…”
Reddit, r/msp
“Why is reporting so damn difficult?”
Reddit, r/ninjaone_rmm

Companies that use it

  • FCC
  • Kearney County Health Services
Full analysis

Based on 30+ public sources: official pricing pages, G2/TechRadar/SoftwareAdvice reviews, Reddit practitioner threads, and Cato Networks security research.

Top-rated RMM for MSPs and IT teams with many endpoints; per-device pricing stings, overkill for small fleets.

Methodology

Based on 30+ public sources: official pricing pages, G2/TechRadar/SoftwareAdvice reviews, Reddit practitioner threads, and Cato Networks security research.

Sources

  1. NinjaOne Pricing — officialninjaone.com
    official
  2. NinjaOne MSP Pricing — officialninjaone.com
    official
  3. NinjaOne Trust Centertrustpage.ninjaone.com
    official
  4. NinjaOne Reviews — G2g2.com
    review
  5. TechRadar hands-on reviewtechradar.com
    review
  6. Siit review with per-device pricingsiit.io
    review
  7. Reddit r/msp: Thoughts about NinjaOnereddit.com
    review
  8. Reddit r/ninjaone_rmm: Reporting frustrationsreddit.com
    review
  9. Cato CTRL: NinjaOne RMM abuse chaincatonetworks.com
    security
  10. Channel Dive: $12.3B valuationchanneldive.com
    news

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