Comparison

NinjaOne vs Syncro

NinjaOne and Syncro both land on Depends.

NinjaOne

Depends

Confidence: High

Buy if you're an MSP or IT team managing dozens to thousands of endpoints and can absorb per-device costs.

Depends

Confidence: Medium

Buy if you're a small-to-mid MSP wanting RMM, PSA, and billing unified at sharp per-user pricing.

NinjaOne versus Syncro
Compare	NinjaOne	Syncro
Verdict	Depends	Depends
Best for	MSPs managing many client tenants	Small-to-mid MSPs
Who it's not for	Anyone managing under ~20 devices . serious overkill	Enterprise MSPs needing deep PSA . HaloPSA/ConnectWise fit better
Privacy	SOC 2 compliant per NinjaOne Trust Center; no product breach found, but researchers documented an RMM agent abuse chain.^⁹	No confirmed breaches or CVEs found in reviewed sources; researchers note Syncro's RMM has been abused by threat actors, an unconfirmed community incident thread exists, and no security page was found on.
Support quality	No support evidence found	Long-time users report responsive, helpful support
Public sentiment	Reviewers rate NinjaOne a best-in-class RMM with 98% G2 satisfaction, while Reddit MSPs gripe about price and weak reporting.^⁴	Long-time users praise Syncro's billing, reliability, and sharp pricing, while critics call the PSA shallow and report scaling issues.¹¹
Biggest gotcha	Cato researchers documented threat actors abusing the NinjaOne agent; enforce MFA and least privilege^⁹	Per-user pricing climbs fast as technician headcount grows; analysts report hidden costs