Syncro
Depends
Confidence: Medium
Buy if you're a small-to-mid MSP wanting RMM, PSA, patching, and billing in one flat per-technician platform.
Comparison
Syncro vs NinjaOne
Syncro and NinjaOne both land on Depends.
NinjaOne
Depends
Confidence: High
Buy if you're an MSP or IT team managing dozens to thousands of endpoints and can absorb per-device costs.
| Compare | Syncro | NinjaOne |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Small-to-mid MSPs | MSPs managing many client tenants |
| Who it's not for | One-person shops needing only ticketing and remote access | Anyone managing under ~20 devices . serious overkill |
| Privacy | No CVEs for the MSP platform in these sources, but its remote admin tool was abused by the Iran-backed MuddyWater group.⁹ | SOC 2 compliant per NinjaOne Trust Center; no product breach found, but researchers documented an RMM agent abuse chain. |
| Support quality | Mixed: reviews praise support, Reddit calls it nightmare | No support evidence found |
| Public sentiment | Polarized: 4.6/5 on G2, but r/msp threads loudly cite price hikes, support struggles, and departures.¹ | Reviewers rate NinjaOne a best-in-class RMM with 98% G2 satisfaction, while Reddit MSPs gripe about price and weak reporting.16 |
| Biggest gotcha | RMM admin tools are attack targets: MuddyWater abused Syncro's tool; enforce MFA and access restrictions.⁹ | Cato researchers documented threat actors abusing the NinjaOne agent; enforce MFA and least privilege |
Pick Syncro when
- Small-to-mid MSPs
- IT departments wanting one console
- Microsoft 365-heavy environments
- Teams wanting predictable per-tech billing
When Syncro is not a fit
- One-person shops needing only ticketing and remote access
- Enterprises needing deep, mature PSA workflows
- Teams with no admin capacity for an RMM/PSA platform
- Buyers burned by recurring price hikes
Pick NinjaOne when
- MSPs managing many client tenants
- Internal IT at SMB/mid-market
- Healthcare IT with endpoint sprawl
- Teams consolidating patching, backup, remote access
When NinjaOne is not a fit
- Anyone managing under ~20 devices . serious overkill
- Solo admins wanting a free simple inventory
- Teams that depend on custom reporting exports
- Buyers needing transparent public pricing before a sales call
Sources
review
review
- Syncro Cost & Reviews (Capterra)capterra.com.aureview
- Why I left Syncro RMM/PSA (Reddit r/msp)reddit.comreview
review
- Syncro Pricing Announcement (official community)community.syncromsp.comofficial
- RMM and PSA Pricing for MSPs (official)syncrosecure.comofficial
review
- MuddyWater campaign uses Syncro's admin tool (Dark Reading)darkreading.comsecurity
news
- Syncro . Mainsail Partners portfoliomainsailpartners.comnews
review
- NinjaOne Pricing . officialninjaone.comofficial
- NinjaOne MSP Pricing . officialninjaone.comofficial
- NinjaOne Trust Centertrustpage.ninjaone.comofficial
- NinjaOne Reviews . G2g2.comreview