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TacticalRMM versus ConnectWise
Compare	TacticalRMM	ConnectWise
Verdict	Depends	Depends
Best for	Self-hosting MSPs	Mid-size to large MSPs
Who it's not for	Small businesses wanting plug-and-play managed RMM	Small IT shops wanting simple ticketing
Privacy	Source-available and self-hosted, but two 2026 CVEs (SSTI RCE, XSS) affect v1.3.1 and earlier . patch fast.¹³	Turbulent: 2024-2026 ScreenConnect RCEs and a confirmed nation-state breach; vendor does publish bulletins.
Support quality	Community GitHub discussions, no vendor SLA	Recurring Reddit helpdesk complaints
Public sentiment	Reddit and GitHub users broadly praise the value and capability, while flagging hidden self-hosting costs, security worries, and uneven development pace.¹¹	Reddit MSP sentiment skews negative . praise for PSA depth, anger at RMM quality, support, and pricing.
Biggest gotcha	"Free" still costs: you pay for server hosting, Docker, and your time¹²	Pricing is quote-only; expect per-tech fees, negotiation, and reported hidden charges

Pick TacticalRMM when

Self-hosting MSPs
Hands-on sysadmins
Zero-license-budget IT shops
Open-source-leaning teams

When TacticalRMM is not a fit

Small businesses wanting plug-and-play managed RMM
Teams without Docker or server-admin skills
Anyone needing vendor SLAs or vendor-held security accountability
Buyers who can't patch a security-critical tool within days

Pick ConnectWise when

Mid-size to large MSPs
Teams consolidating PSA, RMM, remote access
MSPs with dedicated platform admins
High endpoint volumes

When ConnectWise is not a fit

Small IT shops wanting simple ticketing
In-house IT without admin bandwidth
Buyers needing transparent pricing
Security-sensitive orgs uncomfortable with breach history

Sources

Tactical RMM . official sitetacticalrmm.com
official
Tactical RMM Pricingtacticalrmm.com
official
Tactical RMM Featurestacticalrmm.com
official
Tactical RMM Documentationdocs.tacticalrmm.com
official
Sponsor Tactical RMMdocs.tacticalrmm.com
official
Tactical RMM on GitHubgithub.com
official
Open Source RMM Software for MSPs: Pros & Cons (NinjaOne)ninjaone.com
review
Best RMM Tools for MSPs 2026 (Flamingo)flamingo.run
review
Tactical RMM Review for MSPs (OpenMSP)openmsp.ai
review
TacticalRMM Reviews . Spiceworks Communitycommunity.spiceworks.com
review
Experience with TacticalRMM? . Reddit r/mspreddit.com
review
Tactical RMM: It isn't free . Reddit r/selfhostedreddit.com
review
Tactical RMM SSTI RCE . Rapid7 exploit modulerapid7.com
security
CVE-2025-69516 . NVDnvd.nist.gov
security
CVE-2025-69517 . NVDnvd.nist.gov
security
Tactical RMM Security docsdocs.tacticalrmm.com
security