TheyDo
Depends
Confidence: Medium
Mid-size and enterprise CX teams buy TheyDo to turn research into AI-built journey maps at scale.
New check
Comparison
TheyDo vs G2
TheyDo and G2 both land on Depends.
G2
Depends
Confidence: Medium
Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Enterprise CX teams | B2B software buyers shortlisting tools |
| Who it's not for | Small teams and consultancies, since pricing shifted against them | Vendors without five-figure budgets |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁸ | No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach. |
| Support quality | No evidence in reviewed sources | Trustpilot and BBB complaints about G2's service |
| Public sentiment | Reviewers rate TheyDo 4.3 to 4.8 across sites and praise its AI mapping, but independent review counts stay small.⁶ | Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot. |
| Biggest gotcha | Pricing shifted toward AI-assisted mapping and priced small consultancies out.⁷ | Vendor contracts are negotiated and opaque; budget five figures annually before committing. |
Pick TheyDo when
- Enterprise CX teams
- Large product orgs scaling journey management
- Teams turning research into AI-built journey maps
- Multi-team journey programs with adoption tracking
When TheyDo is not a fit
- Small teams and consultancies, since pricing shifted against them
- Startups needing a simple, cheap journey map
- Buyers wanting transparent public pricing
- Procurement teams requiring a public security page
Pick G2 when
- B2B software buyers shortlisting tools
- Teams wanting peer reviews pre-demo
- SaaS vendors building review-based social proof
- Marketers using buyer-intent data
When G2 is not a fit
- Vendors without five-figure budgets
- Anyone expecting unbiased star ratings
- Consumer-product shoppers . B2B only
- Buyers wanting deep technical vetting
Sources
- TheyDo Pricingtheydo.comofficial
news
- NCR scales Journey Management with TheyDocasestudies.comnews
- Syncly vs TheyDo (SpotSaaS)spotsaas.comreview
- TheyDo vs Velaris.io (SpotSaaS, 4.5/12 reviews)spotsaas.comreview
- TheyDo Reviews (GetApp UK)getapp.co.ukreview
news
- TheyDo security page checktheydo.comsecurity
review
- TheyDo Journey AI case studyai-best-practices.comnews
- TheyDo vs UXPressia (G2)g2.comreview
- TheyDo profile (SoftwareAdvice, 4.3/4 reviews)softwareadvice.comreview
- TheyDo company profile (hackajob, founded 2019)hackajob.comnews
- TheyDo platform overview (SuperbCrew, security claim)superbcrew.comnews
- TheyDo Usage Report launchtheydo.comofficial
- G2 (company) . Wikipediaen.wikipedia.orgnews