UrbanSitter
Depends
Confidence: Medium
Buy if you're a family in a covered metro booking child care regularly . vetting, community recommendations, and employer benefits are real.
Comparison
UrbanSitter vs Care.com
UrbanSitter and Care.com both land on Depends.
Care.com
Depends
Confidence: Medium
Buy if you need a large caregiver pool fast and will run your own reference and background checks.
| Compare | UrbanSitter | Care.com |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Metro parents needing vetted sitters fast | Families hiring babysitters and nannies |
| Who it's not for | Guess: small towns and rural areas . supply skews toward urban metros | Caregivers counting on steady, fairly-represented job flow |
| Privacy | No known public vulnerabilities found in the sources reviewed.11 | 2024 FTC enforcement for deceptive practices and a 2017 employee W-2 breach; no public CVEs found. |
| Support quality | Trustpilot and BBB complaints exist; some praise too. | Reddit users struggle to reach support |
| Public sentiment | Sentiment is mixed: G2 shows around 4.4/5 and app-store users praise the concept, while Trustpilot, BBB, and Reddit threads carry complaints about fees, support, and unpaid bookings.¹ | Families often find good caregivers, but caregivers report weak protections and Trustpilot feedback is mixed. |
| Biggest gotcha | Caregivers pay roughly $34 in fees per SideHustles (Jan 2026); confirm current terms before signing up.15 | Background checks are extra and limited . verify references yourself before hiring |
Pick UrbanSitter when
- Metro parents needing vetted sitters fast
- Families wanting community-recommended care
- Employers offering child care benefits
- Sitters seeking local bookings
When UrbanSitter is not a fit
- Guess: small towns and rural areas . supply skews toward urban metros
- Families unwilling to pay membership before booking anyone
- Anyone who needs Care.com's larger national provider pool
- Households that book care rarely enough that fees never pay off
Pick Care.com when
- Families hiring babysitters and nannies
- In-home senior care searches
- Pet and errand care
- Employers adding backup care benefits
When Care.com is not a fit
- Caregivers counting on steady, fairly-represented job flow
- Anyone expecting fully pre-vetted caregivers
- Families wanting a full-service agency to handle vetting
- Users allergic to auto-renew and cancellation friction
Sources
- UrbanSitter Reviews - Trustpilottrustpilot.comreview
review
review
- Is UrbanSitter Legit? 2024 Reviewis-urbansitter-legit.pages.devreview
- UrbanSitter - BBB Complaintsbbb.orgreview
- UrbanSitter: Find Child Care - App Storeapps.apple.comreview
- Does UrbanSitter Cost Money?urbansitter.comofficial
- Membership Plan Options - Supportsupport.urbansitter.comofficial
- Annual membership and background check - Supportsupport.urbansitter.comofficial
- UrbanSitter Trust & Safetyurbansitter.comsecurity
- UrbanSitter Trust Center - Security Policiesurbansitter.trust.sitesecurity
- UrbanSitter Ensures Childcare Trust and Safety with Personawithpersona.comsecurity
- UrbanSitter Secures $17 Million Series Cblog.urbansitter.comnews
- UrbanSitter Raises $15M - TechCrunchtechcrunch.comnews
- UrbanSitter Is Worth It for Sitters? - SideHustlessidehustles.comreview
- One Medical Case Study - UrbanSitter Benefitsbenefits.urbansitter.comofficial