Zalando
Depends
Confidence: Medium
Zalando is a legitimate, long-established European fashion retailer . reasonable if you want cheap brand-name fashion and can handle returns online.
New check
Comparison
Zalando vs Aboutyou
Zalando and Aboutyou both land on Depends.
Aboutyou
Depends
Confidence: Medium
ABOUT YOU is a legitimate German fashion retailer with over 2 billion euros in revenue and Zalando as controlling owner.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | EU fashion bargain hunters | European trend shoppers |
| Who it's not for | Anyone needing fast human help with refunds | Shoppers outside its European markets |
| Privacy | No breach of the storefront found; public CVEs affect Zalando's open-source Skipper router, not the shop itself. | No known public vulnerabilities found in the sources reviewed.15 |
| Support quality | Refund and service complaints recur on Trustpilot | Reviews report week-long shipping delays. |
| Public sentiment | Review volume is large across country Trustpilots and skews negative on service and refunds, while fashion communities treat it as a cheap, mainstream option.¹ | Users like the app and brand selection but report slow shipping and mixed service across country sites.11 |
| Biggest gotcha | €8.8m Polish fine (with Temu) over discount-price display . scrutinise 'was' prices³ | Scam messages impersonate About You; order only through the official site or app.12 |
Pick Zalando when
- EU fashion bargain hunters
- Brand-name shoes and apparel shoppers
- Buyers comfortable with app-based self-service returns
When Zalando is not a fit
- Anyone needing fast human help with refunds
- Shoppers who trust 'was' price discounts at face value
- Marketplace sellers expecting simple, low-touch onboarding
Pick Aboutyou when
- European trend shoppers
- Brand variety hunters
- Mobile-first buyers
When Aboutyou is not a fit
- Shoppers outside its European markets
- Anyone who needs guaranteed fast shipping
- Small-order buyers who hate €4.90 fees
- Off-platform buyers; scammers impersonate the brand
Sources
- Trustpilot . zalando.fr reviewstrustpilot.comreview
- Reddit . Zalando 'too cheap to be real?'reddit.comreview
news
- MarketScreener . BaFin probes Zalando 2025 accountsmarketscreener.comnews
- Ecommerce News . 3 million new customersecommercenews.eunews
- Zalando at a glance (corporate)corporate.zalando.comofficial
- NVD . CVE-2026-86043 (Skipper)nvd.nist.govsecurity
- Hudson Rock . zalando.se credentialshudsonrock.comsecurity
- Glassdoor . Zalando employee reviewsglassdoor.comreview
- ABOUT YOU Reviews | Read Customer Service Reviewstrustpilot.comreview
- ABOUT YOU Nederland Reviewstrustpilot.comreview
review
- ABOUT YOU Online Fashion Shop - Ratings & Reviewsapps.apple.comreview
- Fashion online from more than 3000 top brandsen.aboutyou.deofficial
- Product security pageaboutyou.desecurity
- Privacy Policyen.aboutyou.desecurity