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Zalando Review

Depends

Should I use Zalando?

Aller au contenu principal - zalando.fr

· 6 days ago

Zalando is a legitimate, long-established European fashion retailer — reasonable if you want cheap brand-name fashion and can handle returns online. Skip it if you expect responsive support; service and refund complaints recur, and regulators fined it over discount-price displays.

Confidence

Medium. Based on 20+ public sources: Trustpilot country sites, Reddit, Google reviews, regulator press, and security databases.

Ratings

  • Value for money
  • Ease of useNo usable evidence on UX quality
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free to browse; pay per item

Standard store

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • EU fashion bargain hunters
  • Brand-name shoes and apparel shoppers
  • Buyers comfortable with app-based self-service returns

Not for

  • Anyone needing fast human help with refunds
  • Shoppers who trust 'was' price discounts at face value
  • Marketplace sellers expecting simple, low-touch onboarding

Gotchas - check before you buy

high

€8.8m Polish fine (with Temu) over discount-price display — scrutinise 'was' prices

medium

Trustpilot reviews skew toward returns and refund friction — document orders and returns carefully

low

BaFin accounting probe is company-level; no evidence shopper funds are affected

low

Guess: delivery and free-return terms vary by country site — check specifics before ordering

Pros and cons

Pros

  • Enormous brand selection; described as 'huge in Europe'
  • Established 2008 Berlin retailer, publicly listed Zalando SE
  • Still growing: 3 million new customers reported in 2025
  • Prices low enough that Reddit asks whether they're real

Cons

  • Recurring customer-service complaints across Trustpilot country sites
  • Fined €8.8m with Temu over discount-pricing practices in Poland
  • BaFin launched an accounting probe into 2025 accounts

Sources & method

- 9 sources - No breach of the storefront found; CVEs affect Zalando's open-source Skipper router, not the shop itself.

official x1review x3security x2news x3
  • CVE-2026-86043 — Skipper auth bypass, Auth bypass in Zalando's open-source Skipper HTTP router (infrastructure tooling, not the storefront).
  • CVE-2026-65838 — OPA authorization bypass in Skipper, Authorization bypass affecting zalando/skipper; concerns the open-source stack, not shoppers directly.
  • ~4,564 infostealer credentials for zalando.se, Credentials from user-side malware appear in criminal logs — not evidence of a Zalando server breach.

Key stats

  • Value for money: 3/5

    Rating

  • Free to browse; pay per item

    Starting price

  • 9

    Sources

  • Analyzed

  • Value for money: 3/5. Low prices, but fined over discount displays
  • Ease of use. No usable evidence on UX quality
  • Feature depth: 4/5. Europe-scale assortment across many country sites
  • Support quality: 2/5. Refund and service complaints recur on Trustpilot
  • Security posture: 3/5. No shop breach found; Skipper CVEs are infra-side
  • 8,334+ Trustpilot reviews (zalando.fr) customer reviews tracked
  • 11,707 Trustpilot reviews (zalando.de) home-market site
  • 2008 Founded Berlin; listed as Zalando SE
  • €8.8m Poland fine (2026) discount-pricing case, with Temu

Pricing

Standard store

Free to browse; pay per item

  • Country sites across most of Europe
  • Zalando Lounge: free members' flash-sale site

Security

No breach of the storefront found; CVEs affect Zalando's open-source Skipper router, not the shop itself.

  • CVE-2026-86043 — Skipper auth bypassAuth bypass in Zalando's open-source Skipper HTTP router (infrastructure tooling, not the storefront).
  • CVE-2026-65838 — OPA authorization bypass in SkipperAuthorization bypass affecting zalando/skipper; concerns the open-source stack, not shoppers directly.
  • ~4,564 infostealer credentials for zalando.seCredentials from user-side malware appear in criminal logs — not evidence of a Zalando server breach.⁸
Full analysis

Based on 20+ public sources: Trustpilot country sites, Reddit, Google reviews, regulator press, and security databases.

Legit giant of EU fashion shopping with huge choice; service and refund gripes recur — fine if you self-serve returns.

Methodology

Based on 20+ public sources: Trustpilot country sites, Reddit, Google reviews, regulator press, and security databases.

Read how a report is made.

Sources

  1. Trustpilot — zalando.fr reviewstrustpilot.com
    review
  2. Reddit — Zalando 'too cheap to be real?'reddit.com
    review
  3. PAP — Poland fines Zalando and Temu €8.8mpap.pl
    news
  4. MarketScreener — BaFin probes Zalando 2025 accountsmarketscreener.com
    news
  5. Ecommerce News — 3 million new customersecommercenews.eu
    news
  6. Zalando at a glance (corporate)corporate.zalando.com
    official
  7. NVD — CVE-2026-86043 (Skipper)nvd.nist.gov
    security
  8. Hudson Rock — zalando.se credentialshudsonrock.com
    security
  9. Glassdoor — Zalando employee reviewsglassdoor.com
    review

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