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KLAS Research Review

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Should I use KLAS Research?

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· 6 days ago

Buy if you are a health system, hospital, or healthcare IT vendor making significant HIT purchasing or credibility decisions — KLAS is the de facto rating authority in that niche. Do not buy if you are outside healthcare IT: pricing is gated, content is niche, and general software questions are better answered elsewhere.

Confidence

Medium. Based on ~30 public sources; pricing details and direct customer reviews were sparse.

Ratings

  • Value for money
  • Ease of useResearch service, not software; no usage evidence.
  • Feature depth
  • Support qualityNo customer support evidence found.
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Hospital and health system IT leaders
  • Healthcare IT vendors seeking Best in KLAS credibility
  • Arch Collaborative provider participants
  • Payer-provider procurement teams

Not for

  • Small clinics without major HIT buying decisions
  • Anyone researching software outside healthcare IT
  • Buyers wanting self-serve pricing or free trials
  • General SMB software shoppers

Gotchas - check before you buy

medium

No public pricing; budget unknown until you talk to sales.

medium

Arch Collaborative has separate plans and pricing from memberships — confirm inclusions.

medium

Data use policy may restrict how you share findings; read before redistributing.

Pros and cons

Pros

  • De facto industry standard for healthcare IT vendor satisfaction ratings
  • Independent research used by providers and vendors for HIT decisions
  • Publishes annual Best in KLAS awards across dozens of HIT categories
  • Arch Collaborative benchmarks and case studies on EHR satisfaction

Cons

  • Pricing not public; requires contacting a KLAS representative
  • Detailed research gated behind memberships and paid reports
  • Strictly healthcare IT only — useless outside that niche
  • Vendors also engage KLAS for research, raising independence questions

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x5review x3news x2

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Quote-only pricing; no public tiers.
  • Ease of use. Research service, not software; no usage evidence.
  • Feature depth: 4/5. Wide HIT coverage: EHR, cybersecurity, analytics, services.
  • Support quality. No customer support evidence found.
  • Security posture: 4/5. No known issues; publishes healthcare cybersecurity research.
  • 106 Providers in security survey KLAS-spoken providers, 2024 security study
  • +31 pts Documented case result Net EHR experience score at UIHC
  • 75% Training time cut One Arch Collaborative case study
  • 2026 Awards edition Best in KLAS Software & Services

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

customer reviews are sparse; KLAS's own vendor ratings are widely cited and trusted across healthcare.

Companies that use it

  • University of Iowa Health Care (UIHC)⁷
  • InterSystems
  • NextPatient
  • MEDITECH
  • Connext Global Solutions
Full analysis

Based on ~30 public sources; pricing details and direct customer reviews were sparse.

Healthcare IT's de facto rating authority. Worth it for hospitals and HIT vendors; gated and niche for everyone else.

Methodology

Based on ~30 public sources; pricing details and direct customer reviews were sparse.

Read how a report is made.

Sources

  1. KLAS Research main siteengage.klasresearch.com
    official
  2. Membership Optionsklasresearch.com
    official
  3. 2026 Best in KLAS Awardsklasresearch.com
    official
  4. What is Best in KLAS?performancehealthus.com
    review
  5. Why Best in KLAS Matters for Physicianselationhealth.com
    review
  6. Glassdoor reviewsglassdoor.com
    review
  7. UIHC case study pressevidently.com
    news
  8. EY-KLAS cybersecurity surveyfinance.yahoo.com
    news
  9. Arch Collaborative pricingklasresearch.com
    official
  10. Data Use Policyengage.klasresearch.com
    official

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