Zonka Feedback
Depends
Confidence: Medium
Buy if you collect high feedback volume across surveys, tickets, and chats and want AI theme analysis without enterprise-suite pricing.
New check
Comparison
Zonka Feedback vs AskNicely
Zonka Feedback and AskNicely both land on Depends.
AskNicely
Depends
Confidence: Medium
Buy if you run a multi-location or multi-frontline service business and want NPS-driven team coaching.
| Compare | Zonka Feedback | AskNicely |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size teams with multi-channel feedback volume | Multi-location service businesses |
| Who it's not for | Solo founders who need one simple survey | Small teams that only need a simple survey form |
| Privacy | No known public vulnerabilities found in the sources reviewed.¹ | No known public vulnerabilities found in the sources reviewed.10 |
| Support quality | Testimonial praise vs competitor criticism | No direct user evidence on support |
| Public sentiment | Reviews and testimonials praise affordable, fast-setup omnichannel feedback collection; a competitor comparison alleges weak support and clunky surveys.¹ | Users across G2, SoftwareReviews, and Capterra overwhelmingly highlight fast setup and an intuitive interface.³ |
| Biggest gotcha | Custom pricing scales with feedback volume and data . get a volume estimate before signing⁵ | Pricing is opaque . no figures in public sources; get quotes and negotiate before demos15 |
Pick Zonka Feedback when
- Mid-size teams with multi-channel feedback volume
- Hospitality, retail, healthcare CX operations
- Teams outgrowing simple survey tools
- Buyers fleeing legacy enterprise suites
When Zonka Feedback is not a fit
- Solo founders who need one simple survey
- Teams wanting transparent self-serve pricing
- Small teams with no CX staff to act on insights
- Buyers requiring published security documentation
Pick AskNicely when
- Multi-location service businesses
- Frontline teams coached on real-time NPS feedback
- Teams wanting fast survey setup with CRM integrations
When AskNicely is not a fit
- Small teams that only need a simple survey form
- Solo operators or businesses with no frontline staff
- B2B teams needing deep product-usage analytics rather than relationship NPS
Sources
- Zonka Feedback official sitezonkafeedback.comofficial
- Kariant software reviewkariant.appreview
review
- SurveyLab comparison of Zonka Feedbacksurveylab.comreview
- AI tool profile with pricing modelaitoolsforbusiness.aireview
- Cheaper alternatives to InMomentparse.glreview
- Zonka Feedback . Trustpilottrustpilot.comreview
- Security page checkzonkafeedback.comsecurity
- AskNicely official siteasknicely.comofficial
- AskNicely security pageasknicely.comsecurity
- AskNicely SoftwareReviews (27 reviews, 8.1/10)softwarereviews.comreview
- AskNicely Capterra reviewscapterra.comreview
- AskNicely Software Advice reviews (4.6/5)softwareadvice.comreview
- AskNicely recognized #1 in Customer Feedback, 99% rated 4+/5martechseries.comnews
- AskNicely G2 Crowd Grid #1 (2018)asknicely.comofficial
review