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Capterra Review

Worth it

Should I use Capterra?

Ir directamente al contenido - capterra.mx

· 13 hours ago

Use it: a free, fast way to build a software shortlist across hundreds of categories. Don't trust rankings alone — vendors pay for placement, so verify finalists on G2 or Reddit.

Confidence

Medium. Based on ~15 public sources; several snippets were truncated, so ratings and exact figures are partial.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence in reviewed sources.
  • Security posture

Pricing

$0

Buyers

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
VendorsPaid listing (price undisclosed)

Best for

  • SMBs shortlisting software
  • First-pass pricing comparisons
  • Buyers new to a software category
  • Zero-budget research

Not for

  • Buyers wanting neutral, ad-free rankings — top placements are monetized
  • Anyone allergic to vendor sales follow-up
  • Deep technical due diligence — use G2 or Reddit instead
  • Vendors without budget; listing costs reportedly rose post-G2

Gotchas - check before you buy

medium

Vendor-funded model means sponsored listings surface first; rankings aren't purely review-driven.

medium

Reviewers reportedly earn $100 Amazon gift cards — weigh five-star reviews carefully.

low

Vendor listing costs reportedly rose after G2's acquisition, which may shift who can afford placement.

low

returned 'no security page found' in sources; security details sit on main-site legal pages.

Pros and cons

Pros

  • Free for software buyers — browsing, comparing, and reviews cost nothing.
  • 25+ years operating with one of the largest software catalogs.
  • Category, pricing, and alternatives pages speed up shortlisting.
  • Offers personalized software recommendations.

Cons

  • Vendors pay for listings and leads; placement is monetized.
  • Reviewers reportedly earn ~$100 Amazon gift cards; authenticity questions.
  • Acquired by G2 in January 2026; pricing and strategy may shift.
  • Guess: content downloads trigger vendor sales follow-up calls.

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x2review x5security x2news x1

Key stats

  • Value for money: 5/5

    Rating

  • $0

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 5/5. Free for buyers; no cost to browse or compare.
  • Ease of use: 4/5. Search-first, category browsing; low learning curve.
  • Feature depth: 3/5. Broad catalog; shallow side-by-side comparison tools.
  • Support quality. No support evidence in reviewed sources.
  • Security posture: 3/5. No breaches found; MX site lacks visible security page.
  • $0 Cost for buyers Free platform; vendors pay instead
  • 25+ Years in business Per capterra.com
  • ~1,077 Trustpilot reviews capterra.com profile on Trustpilot
  • 150 G2 reviews Capterra's own G2 profile

Pricing

Buyers

$0

  • Browse reviews and comparisons
  • Category and pricing pages
  • Personalized recommendations

Vendors

Paid listing (price undisclosed)

  • Lead generation
  • Sponsored placement

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reddit users like the free access and reviewer payouts; vendors complain review-site costs rose after G2 bought Capterra.

“You should be using capterra. It's absurd. $100 amazon”
Reddit, r/beermoney
“Anyone else feel like review site costs jumped since G2”
Reddit, r/SaaS

Companies that could

  • Buffer Uses Reddit instead
  • Zendesk Uses Reddit instead
Full analysis

Based on ~15 public sources; several snippets were truncated, so ratings and exact figures are partial.

Free for buyers; great for shortlisting software, but paid placement means verify top picks on G2 or Reddit first.

Methodology

Based on ~15 public sources; several snippets were truncated, so ratings and exact figures are partial.

Read how a report is made.

Sources

  1. Capterra: Find The Right Softwarecapterra.com
    official
  2. capterra.mxcapterra.mx
    official
  3. Read Customer Service Reviews of www.capterra.comtrustpilot.com
    review
  4. You should be using capterra. It's absurd. $100 amazon ...reddit.com
    review
  5. Anyone else feel like review site costs jumped since G2 ...reddit.com
    review
  6. Capterra Reviews 2026: Details, Pricing, & Featuresg2.com
    review
  7. G2 vs Capterra vs Trustpilot vs TechnologyMatchtechnologymatch.com
    review
  8. G2 to Acquire Capterra, Software Advice, and GetApp from Gartnerprnewswire.com
    news
  9. Is Capterra Safe? Learn if Capterra Is Legitnudgesecurity.com
    security
  10. Security pagecapterra.mx
    security

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