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Capterra Review

Depends

Should I use Capterra?

Not disclosed - capterra.ie

· 1 month ago

Buyers get a free, searchable software catalog — useful for building shortlists, but cross-check reviews elsewhere since vendors pay for placement and reviews are gift-card incentivized. Vendors should only pay for listings if lead volume justifies the ~$3,000+ entry cost.

Confidence

Medium. Based on 20+ public sources; many snippets truncated, so some figures (e.g. vendor entry price) are approximate.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo rating evidence in sources
  • Security posture

Pricing

Free

Buyer

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Vendor — basic listingFree
Vendor — paid plans~$3,000+

Best for

  • Buyers shortlisting software
  • SMBs comparing tools side by side
  • Vendors building review presence
  • Free early-stage product research

Not for

  • Buyers wanting independent, non-monetized ratings
  • Enterprises needing analyst-grade due diligence
  • Privacy-wary users unwilling to share contact details
  • Vendors expecting leads without a real budget

Gotchas - check before you buy

medium

Reviews are incentivized with gift cards — read skeptically and cross-check elsewhere.

medium

Vendor listings start around $3,000; sponsored vendors can outrank better-fit products.

medium

Submitting your info can route you to vendor sales teams — use a work email.

low

publishes no security page; check the main .com privacy policy instead.

Pros and cons

Pros

  • Free for buyers researching software
  • Huge catalog — 671 products in customer service alone
  • 25+ years in operation
  • Documented review verification process
  • Now part of G2's review network after 2026 acquisition

Cons

  • Vendors pay for placement and leads — rankings aren't neutral
  • Gift-card incentives offered for reviews
  • Its own product rates just 3.9/5 on G2
  • Your details feed vendor lead-gen — expect follow-up sales contact

Sources & method

- 11 sources - No known vulnerabilities found in the sources reviewed; capterra.ie shows no security page and 12,669 domain-linked credentials appear in infostealer logs.

official x3review x4security x2news x2
  • Infostealer credentials linked to domain, 12,669 credentials from appear in cybercrime and ransomware stealer logs — typical for large sites, but affected users should rotate exposed passwords.
  • No security page on capterra.ie, The .ie domain exposes no security page, unlike the main site's documented privacy policy.

Key stats

  • Value for money: 4/5

    Rating

  • Free

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 4/5. Free for buyers; monetized for vendors
  • Ease of use: 4/5. Standard directory browsing and filters
  • Feature depth: 3/5. Broad catalog — 671 products in one category
  • Support quality. No rating evidence in sources
  • Security posture: 2/5. No security page; credentials in stealer logs
  • 3.9/5 G2 rating 150 reviews
  • 1,077 Trustpilot reviews mostly about its own service
  • Free Cost for buyers no purchase needed
  • ~$3,000+ Vendor entry price paid listings/leads

Pricing

Buyer

Free

  • Search and compare software
  • Read reviews
  • Get matched to vendors (lead-gen)

Vendor — basic listing

Free

  • Directory presence
  • Collect reviews

Vendor — paid plans

~$3,000+

  • Lead generation
  • Sponsored placement

Security

No known vulnerabilities found in the sources reviewed; capterra.ie shows no security page and 12,669 domain-linked credentials appear in infostealer logs.

  • Infostealer credentials linked to domain12,669 credentials from appear in cybercrime and ransomware stealer logs — typical for large sites, but affected users should rotate exposed passwords.⁸
  • No security page on capterra.ieThe .ie domain exposes no security page, unlike the main site's documented privacy policy.10

What users say

Users praise the free catalog but openly discuss gift-card incentives for reviews and vendor lead-gen; Capterra's own G2 rating is 3.9/5.

“You should be using capterra. It's absurd. $100 amazon”
Reddit, r/beermoney
Full analysis

Based on 20+ public sources; many snippets truncated, so some figures (e.g. vendor entry price) are approximate.

Free for buyers to research software, but reviews are incentive-driven and vendors pay for placement. Browse, don't blindly trust.

Methodology

Based on 20+ public sources; many snippets truncated, so some figures (e.g. vendor entry price) are approximate.

Read how a report is made.

Sources

  1. Capterra: Find The Right Softwarecapterra.com
    official
  2. Capterra Reviews — G2g2.com
    review
  3. Trustpilot reviews of capterra.comtrustpilot.com
    review
  4. Reddit r/beermoney — Capterra gift cardsreddit.com
    review
  5. Calling Out G2 & Capterra — Dark Side of App Directorieslinkedin.com
    review
  6. G2 to Acquire Capterra, Software Advice, and GetApp from Gartnerprnewswire.com
    news
  7. Capterra Pricing for Vendors (2026): Free vs Paid Plansblastra.io
    news
  8. Hudson Rock — capterra.com credential exposurehudsonrock.com
    security
  9. Nudge Security profile — capterra.comnudgesecurity.com
    security
  10. Capterra.ie security pagecapterra.ie
    official
  11. Capterra — Wikipediaen.wikipedia.org
    official

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