4.7/5
G2 rating
Per G2's ChatGPT review hub
Report
Should I Use ChatGPT?
Use ChatGPT to answer questions, write, create images, complete work, and code—all in one place. Get started for free or download the app.
Worth it
Worth itBuy it free-first: individuals and small teams get a 4.7/5-rated general AI assistant at $0 to start.
Great free default for everyday AI work; weak on support and risky for confidential data without enterprise controls.
Confidence: High
$0
Starting price
Free plan; paid tiers above it
Yes
Free tier
'Get started for free'
$122B
Funding raised
Closed March 2026
Value for money
4
Free tier; G2 users see cost as $$$
Ease of use
4
Chat UI; free to start
Feature depth
5
Q&A, writing, images, code in one place
Support quality
2
Refunds denied; 'no human review path'
Security posture
2
Multiple CVEs; past breach reported
Pros
- Free tier to start; paid plans only when you outgrow it
- 4.7/5 G2 rating with consistent user praise¹
- One tool for Q&A, writing, images, and code
- Adopted at scale: 54,780 companies detected using it
- Reported ~900M users as of Jan 2026
Cons
Gotchas
- highRefund requests denied with 'no human review path' — support is effectively self-serve only⁸
- highEmployees pasting confidential data risk leaks; Samsung engineers leaked source code15
- mediumMulti-year Plus subscriber reports a 'billing disaster' despite paying for years⁷
- mediumMultiple tiers from $0 to custom enterprise; comparisons flag hidden fees
Best for
- Writers and marketers drafting content
- Developers wanting code help
- Anyone wanting a free general AI assistant
- Small teams experimenting with AI
Not for
- Teams handling confidential or regulated data on consumer plans
- Anyone needing refunds, SLAs, or human support
- Buyers expecting consistent model quality over time
- Cost-sensitive teams wanting predictable per-seat billing
Companies that use it
- Samsung15
Pricing
Free
$0
- Best for trying it out
- Basic access
Plus
Paid monthly subscription
- Higher limits than Free
Business
$100/mo (billed annually)
- Standard seats
- Monthly billing option
Enterprise
Not disclosed
- Custom terms for large orgs
Security
Several vulnerabilities and incidents documented; fine for casual use, risky for sensitive data without enterprise controls.
- XSS vulnerability (CVE-2025-43714)Cross-site scripting vulnerability in ChatGPT catalogued by SentinelOne.11
- SSRF in custom GPTsCustom GPT hacked via SSRF vulnerability; bugs could expose consumer activity.
- Data leakage via code execution runtimeCheckpoint Research found sensitive data leakage through a hidden outbound channel.12
- Exploited against US government orgsYear-old tool vulnerability exploited against US government organizations.13
- OpenAI breachHackers breached OpenAI, as reported by NBC News.14
What users say
G2 shows 4.7/5 with steady praise, but forum users report quality dips, billing fights, and dead-end support.
“I genuinely love ChatGPT and I think people wildly underestimate ...”
“Review of ChatGPT-4o: A Concerning Decline in Performance”
“After years with ChatGPT Plus, a billing disaster finally ...”
Alternatives
Compare ChatGPT with each alternative.
Google Gemini
The rival users compare it to most.
ChatGPT vs Google GeminiClaude
Guess: strong alternative for long-form writing and code.
ChatGPT vs ClaudeMicrosoft Copilot
Guess: assistant bundled into Windows and Microsoft 365.
ChatGPT vs Microsoft CopilotPerplexity
Guess: better for cited, search-backed answers.
ChatGPT vs PerplexityFull analysis
Based on ~40 public sources: G2/Trustpilot/App Store reviews, NVD/SentinelOne/Checkpoint security items, OpenAI pricing pages, and 2025-2026 news.
Sources
- ChatGPT Review - G2 Learning Hublearn.g2.comreview
review
- Trustpilot reviews of chatgpt.comtrustpilot.comreview
- ChatGPT - App Store Ratings & Reviewsapps.apple.comreview
- PCMag ChatGPT Review 2026uk.pcmag.comreview
- Review of ChatGPT-4o: A Concerning Decline in Performancecommunity.openai.comreview
review
- ChatGPT subscription refund denied, no human review pathsupport.google.comreview
- ChatGPT Pricingchatgpt.comofficial
- OpenAI Business Pricingopenai.comofficial
- CVE-2025-43714: OpenAI ChatGPT XSS Vulnerabilitysentinelone.comsecurity
- ChatGPT Data Leakage via a Hidden Outbound Channelresearch.checkpoint.comsecurity
security
- Hackers breached OpenAInbcnews.comsecurity
- Is ChatGPT Safe for Business in 2026?metomic.iosecurity
- OpenAI closes $122bn funding roundtheguardian.comnews
Rate this review
Anonymous. You can change your vote.
Loading votes…
Ask a follow-up
Ask if a use case fits. Answers stay inside this report and its sources.
Comments
One queue. No replies. Give a display name first. Limit: 7 comments per day.
No comments yet.