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ChatGPT Review

Worth it

Should I use ChatGPT?

Use ChatGPT to answer questions, write, create images, complete work, and code—all in one place. Get started for free or download the app. - chat.openai.com

· 1 month ago

Buy it free-first: individuals and small teams get a 4.7/5-rated general AI assistant at $0 to start. Don't put confidential data on consumer plans or expect human support when billing breaks.

Confidence

High. Based on ~40 public sources: G2/Trustpilot/App Store reviews, NVD/SentinelOne/Checkpoint security items, OpenAI pricing pages, and 2025-2026 news.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
PlusPaid monthly subscription
Business$100/mo (billed annually)
EnterpriseCustom

Best for

  • Writers and marketers drafting content
  • Developers wanting code help
  • Anyone wanting a free general AI assistant
  • Small teams experimenting with AI

Not for

  • Teams handling confidential or regulated data on consumer plans
  • Anyone needing refunds, SLAs, or human support
  • Buyers expecting consistent model quality over time
  • Cost-sensitive teams wanting predictable per-seat billing

Gotchas - check before you buy

high

Refund requests denied with 'no human review path' — support is effectively self-serve only

high

Employees pasting confidential data risk leaks; Samsung engineers leaked source code

medium

Multi-year Plus subscriber reports a 'billing disaster' despite paying for years

medium

Multiple tiers from $0 to custom enterprise; comparisons flag hidden fees

Pros and cons

Pros

  • Free tier to start; paid plans only when you outgrow it
  • 4.7/5 G2 rating with consistent user praise
  • One tool for Q&A, writing, images, and code
  • Adopted at scale: 54,780 companies detected using it
  • Reported ~900M users as of Jan 2026

Cons

  • Users report a 'concerning decline' in GPT-4o performance
  • Users complain it became 'annoying and disagreeable'
  • Billing disputes end in denied refunds with no human review
  • G2 users perceive cost as $$$
  • OpenAI itself has been breached before

Sources & method

- 16 sources - Several vulnerabilities and incidents documented; fine for casual use, risky for sensitive data without enterprise controls.

official x2review x8security x5news x1
  • XSS vulnerability (CVE-2025-43714), Cross-site scripting vulnerability in ChatGPT catalogued by SentinelOne.
  • SSRF in custom GPTs, Custom GPT hacked via SSRF vulnerability; bugs could expose consumer activity.
  • Data leakage via code execution runtime, Checkpoint Research found sensitive data leakage through a hidden outbound channel.
  • Exploited against US government orgs, Year-old tool vulnerability exploited against US government organizations.
  • OpenAI breach, Hackers breached OpenAI, as reported by NBC News.

Key stats

  • Value for money: 4/5

    Rating

  • $0

    Starting price

  • 16

    Sources

  • Analyzed

  • Value for money: 4/5. Free tier; G2 users see cost as $$$
  • Ease of use: 4/5. Chat UI; free to start
  • Feature depth: 5/5. Q&A, writing, images, code in one place
  • Support quality: 2/5. Refunds denied; 'no human review path'
  • Security posture: 2/5. Multiple CVEs; past breach reported
  • 4.7/5 G2 rating Per G2's ChatGPT review hub
  • $0 Starting price Free plan; paid tiers above it
  • Yes Free tier 'Get started for free'
  • $122B Funding raised Closed March 2026

Pricing

Free

$0

  • Best for trying it out
  • Basic access

Plus

Paid monthly subscription

  • Higher limits than Free

Business

$100/mo (billed annually)

  • Standard seats
  • Monthly billing option

Enterprise

Not disclosed

  • Custom terms for large orgs

Security

Several vulnerabilities and incidents documented; fine for casual use, risky for sensitive data without enterprise controls.

  • XSS vulnerability (CVE-2025-43714)Cross-site scripting vulnerability in ChatGPT catalogued by SentinelOne.11
  • SSRF in custom GPTsCustom GPT hacked via SSRF vulnerability; bugs could expose consumer activity.
  • Data leakage via code execution runtimeCheckpoint Research found sensitive data leakage through a hidden outbound channel.12
  • Exploited against US government orgsYear-old tool vulnerability exploited against US government organizations.13
  • OpenAI breachHackers breached OpenAI, as reported by NBC News.14

What users say

G2 shows 4.7/5 with steady praise, but forum users report quality dips, billing fights, and dead-end support.

“I genuinely love ChatGPT and I think people wildly underestimate ...”
Reddit, r/ChatGPT
“Review of ChatGPT-4o: A Concerning Decline in Performance”
OpenAI Community forum
“After years with ChatGPT Plus, a billing disaster finally ...”
Reddit, r/ChatGPT

Companies that use it

Full analysis

Based on ~40 public sources: G2/Trustpilot/App Store reviews, NVD/SentinelOne/Checkpoint security items, OpenAI pricing pages, and 2025-2026 news.

Great free default for everyday AI work; weak on support and risky for confidential data without enterprise controls.

Methodology

Based on ~40 public sources: G2/Trustpilot/App Store reviews, NVD/SentinelOne/Checkpoint security items, OpenAI pricing pages, and 2025-2026 news.

Read how a report is made.

Sources

  1. ChatGPT Review - G2 Learning Hublearn.g2.com
    review
  2. ChatGPT Reviews 2026 - G2g2.com
    review
  3. Trustpilot reviews of chatgpt.comtrustpilot.com
    review
  4. ChatGPT - App Store Ratings & Reviewsapps.apple.com
    review
  5. PCMag ChatGPT Review 2026uk.pcmag.com
    review
  6. Review of ChatGPT-4o: A Concerning Decline in Performancecommunity.openai.com
    review
  7. After years with ChatGPT Plus, a billing disasterreddit.com
    review
  8. ChatGPT subscription refund denied, no human review pathsupport.google.com
    review
  9. ChatGPT Pricingchatgpt.com
    official
  10. OpenAI Business Pricingopenai.com
    official
  11. CVE-2025-43714: OpenAI ChatGPT XSS Vulnerabilitysentinelone.com
    security
  12. ChatGPT Data Leakage via a Hidden Outbound Channelresearch.checkpoint.com
    security
  13. ChatGPT Tool Vulnerability Exploited Against US Government Organizationssecurityweek.com
    security
  14. Hackers breached OpenAInbcnews.com
    security
  15. Is ChatGPT Safe for Business in 2026?metomic.io
    security
  16. OpenAI closes $122bn funding roundtheguardian.com
    news

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