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Cloudbeds Review

Depends

Should I use Cloudbeds?

Award-winning hospitality management system - cloudbeds.com

· 3 days ago

Independent hotels, hostels, and multi-channel B&Bs get value from the all-in-one PMS, booking engine, and payments suite. Solo hosts pick Little Hotelier, and large chains pick Opera instead.

Confidence

Medium. Based on 12 public sources

Ratings

  • Value for money
  • Ease of useNot enough evidence in reviewed sources
  • Feature depth
  • Support qualityNot enough evidence in reviewed sources
  • Security posture

Pricing

Not published

Custom quote

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Independent hotels and hostels
  • Multi-channel B&Bs and boutiques
  • Small groups consolidating PMS and payments

Not for

  • Solo hosts with one or two listings
  • Large chains needing Opera-grade enterprise PMS
  • Buyers demanding published transparent pricing
  • Vacation rental operators, Guesty fits better

Gotchas - check before you buy

medium

No published rates. Reddit users compare invoices to learn what others pay.

low

Payment fees bill separately, with cost-plus versus blended rates to compare.

low

Review gaps appear after booking, so audit housekeeping and guest messaging needs first.

Pros and cons

Pros

  • Combines PMS, booking engine, channel manager, and payments
  • Supports multi-factor authentication on staff accounts
  • Publishes GDPR and data privacy commitments
  • Raised $150M in 2021, a well-funded vendor
  • Integrates with marketplace tools like TTLock door locks

Cons

  • Quote-based pricing hides real costs from buyers
  • Reviewers report missing features after the booking stage
  • Reddit threads show users shopping for alternatives

Sources & method

- 12 sources - No known vulnerabilities found in the sources reviewed; active phishing campaigns impersonate Cloudbeds to steal staff credentials.

official x2review x7security x2news x1
  • Phishing campaigns impersonate Cloudbeds and Expedia, Attackers send fake booking messages to steal hotel staff logins. Cloudbeds publishes its own security advisories.

Key stats

  • Value for money: 2/5

    Rating

  • Not published

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Guess: quote-based pricing, no published rates
  • Ease of use. Not enough evidence in reviewed sources
  • Feature depth: 4/5. All-in-one suite: PMS, booking engine, channel manager, payments, marketplace
  • Support quality. Not enough evidence in reviewed sources
  • Security posture: 4/5. MFA, GDPR commitments, published advisories; no breaches found
  • 527 Trustpilot reviews Cloudbeds.com on Trustpilot
  • 42 G2 reviews Across Cloudbeds products
  • $150M Funding raised November 2021 growth round

Pricing

Custom quote

Not published

  • PMS, booking engine, and channel manager included
  • Payments priced separately, cost-plus or blended rates
  • Per-property quotes, rates scale with size and modules

Security

No known vulnerabilities found in the sources reviewed; active phishing campaigns impersonate Cloudbeds to steal staff credentials.

  • Phishing campaigns impersonate Cloudbeds and ExpediaAttackers send fake booking messages to steal hotel staff logins. Cloudbeds publishes its own security advisories.10

What users say

Users praise the all-in-one platform on G2 and Trustpilot, while Reddit threads show some operators hunting for alternatives.

Companies that use it

  • Selina
  • Rockenue
  • Onefam Paralelo
Full analysis

Based on 12 public sources

All-in-one hotel PMS for independents and hostels; quote-only pricing, Mews or Opera fit other sizes.

Methodology

Based on 12 public sources

Read how a report is made.

Sources

  1. Cloudbeds: Award-Winning Hospitality Management Systemcloudbeds.com
    official
  2. Cloudbeds Pricingcloudbeds.com
    official
  3. Trustpilot reviews of cloudbeds.comtrustpilot.com
    review
  4. G2 reviews of Cloudbedsg2.com
    review
  5. HotelMinder: Cloudbeds Pricing, Reviews & Infohotelminder.com
    review
  6. Hotel Tech Report: Cloudbeds reviews and alternativeshoteltechreport.com
    review
  7. Reddit r/askhotels: Cloudbeds PMS pricingreddit.com
    review
  8. Reddit r/askhotels: Cloudbeds vs Mews vs Operareddit.com
    review
  9. Voicetta: Cloudbeds Review 2026voicetta.com
    review
  10. Mimecast: Phishing campaign impersonates Expedia and Cloudbedsmimecast.com
    security
  11. Cloudbeds security advisory: phishing targeting hospitalitymyfrontdesk.cloudbeds.com
    security
  12. PR Newswire: Cloudbeds raises $150Mprnewswire.com
    news

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