4.3/5
Trustpilot rating
335 reviews
Report
Should I Use Copper CRM?
Win clients for life with Copper CRM software solutions. Give us a try and see how we can help your business build stronger customer relationships.
Depends
DependsBuy it if your team works in Gmail and Google Calendar all day — setup is fast and reviews are solid.
Strong pick for Gmail-centric service teams; wrong for non-Google shops and feature-hungry budget buyers.
Confidence: Medium
$9/seat/mo
Starting price
Starter plan, annual billing
No
Free plan
Free trial, no credit card required
30,000+
Claimed customers
Per Chrome Web Store listing
Value for money
3
Pricing called expensive; basic plan limited
Ease of use
5
Zero-training Gmail UI; 3-day setup reported
Feature depth
4
Pipelines, projects, automation, reports; depth paywalled
Support quality
4
Salesdorado scored 3.9/5, responsive
Security posture
4
No public breaches found; publishes security page
Pros
Cons
Gotchas
- highBasic plan is feature-limited; expect pressure to upgrade to Professional or Business quickly⁵
- mediumPublished prices conflict across sources ($9-$29+ per seat depending on plan and billing)⁶
- mediumDeep Google Workspace lock-in — migrating to another CRM later will be painful⁵
- lowAnnual billing saves up to 26%; monthly costs notably more¹
Best for
- Agencies and consultancies
- Google Workspace power users
- Small service teams
- Relationship-driven businesses
Not for
- Teams not living in Gmail/Calendar
- Microsoft 365 or Outlook shops
- Buyers needing full features on the cheapest plan
- Anyone wanting a genuinely free CRM
Pricing
Starter
$9/seat/mo annual ($12 monthly)
- Basic sales process management
- Simple pipelines and contacts
Basic
$23/seat/mo annual ($29 monthly)
- Contacts, deals, pipelines, projects
- Automation and integrations
Professional
$59/user/mo
- Higher-tier automation for growing teams
- Most users end up here
Security
No known public vulnerabilities found in the sources reviewed.
What users say
Users praise how naturally it fits Gmail and how fast small teams get running, but gripe about pricing and tier limits.
“If you're looking for a CRM that just works, Copper is it. Everything about it feels straightforward and well thought out”
“It took us 3 months at HubSpot and it took us 3 days to get up and running in Copper. Copper is so much easier for a small team.”
“Copper CRM is worth it only if your team "lives" in Gmail and Google Calendar.”
Alternatives
Compare Copper CRM with each alternative.
HubSpot
More generous free tier, but slower and pricier to mature into.
Copper CRM vs HubSpotfolk
Lighter Google-friendly CRM alternative.
Copper CRM vs folkCapsule CRM
Cheaper, simpler CRM often compared against Copper.
Copper CRM vs Capsule CRMGoogle Sheets
Free contact tracking for tiny teams not ready for CRM.
Full analysis
Based on 10+ public sources; pricing figures conflict across third-party sites.
Sources
- Copper CRM homepagecopper.comofficial
- Copper CRM Reviews - Trustpilottrustpilot.comreview
- Our review of Copper CRM - Salesdoradosalesdorado.comreview
- Copper CRM Review - SaaS Radar Prosaasradarpro.comreview
- Copper CRM - Everything You Need to Know - IRC Sales Solutionsircsalessolutions.comreview
- Copper CRM pricing - Larksuitelarksuite.comreview
- Copper CRM pricing - Capsule CRMcapsulecrm.comreview
- Copper on Chrome Web Storechromewebstore.google.comofficial
- Copper security pagecopper.comofficial
- Copper named top-tier vendor - Apps Run The Worldappsruntheworld.comnews
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