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Copper CRM Review

Depends

Should I use Copper CRM?

Win clients for life with Copper CRM software solutions. Give us a try and see how we can help your business build stronger customer relationships. - copper.com

· 1 month ago

Buy it if your team works in Gmail and Google Calendar all day — setup is fast and reviews are solid. Skip it if you're not on Google Workspace, or if the entry plan's limits will force you into pricier tiers.

Confidence

Medium. Based on 10+ public sources; pricing figures conflict across third-party sites.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Starter

$9/seat/mo annual ($12 monthly)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
Basic$23/seat/mo annual ($29 monthly)
Professional$59/user/mo

Best for

  • Agencies and consultancies
  • Google Workspace power users
  • Small service teams
  • Relationship-driven businesses

Not for

  • Teams not living in Gmail/Calendar
  • Microsoft 365 or Outlook shops
  • Buyers needing full features on the cheapest plan
  • Anyone wanting a genuinely free CRM

Gotchas - check before you buy

high

Basic plan is feature-limited; expect pressure to upgrade to Professional or Business quickly

medium

Published prices conflict across sources ($9-$29+ per seat depending on plan and billing)

medium

Deep Google Workspace lock-in — migrating to another CRM later will be painful

low

Annual billing saves up to 26%; monthly costs notably more

Pros and cons

Pros

  • Recommended for Google Workspace; works inside Gmail, Calendar, Drive
  • Fast setup: one team went from 3 months on HubSpot to 3 days
  • Rated 4.3/5 on Trustpilot across 335 reviews
  • Combines CRM with project and pipeline management
  • Starts free with no credit card required

Cons

  • Basic plan is limited; many users need Professional or Business tiers
  • Reviewers call pricing expensive for what you get
  • Only worth it if your team lives in Gmail and Calendar
  • Customer service scored 3.9/5 in independent testing

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x3review x6news x1

Key stats

  • Value for money: 3/5

    Rating

  • $9/seat/mo annual ($12 monthly)

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Pricing called expensive; basic plan limited
  • Ease of use: 5/5. Zero-training Gmail UI; 3-day setup reported
  • Feature depth: 4/5. Pipelines, projects, automation, reports; depth paywalled
  • Support quality: 4/5. Salesdorado scored 3.9/5, responsive
  • Security posture: 4/5. No public breaches found; publishes security page
  • 4.3/5 Trustpilot rating 335 reviews
  • $9/seat/mo Starting price Starter plan, annual billing
  • No Free plan Free trial, no credit card required
  • 30,000+ Claimed customers Per Chrome Web Store listing

Pricing

Starter

$9/seat/mo annual ($12 monthly)

  • Basic sales process management
  • Simple pipelines and contacts

Basic

$23/seat/mo annual ($29 monthly)

  • Contacts, deals, pipelines, projects
  • Automation and integrations

Professional

$59/user/mo

  • Higher-tier automation for growing teams
  • Most users end up here

Security

No known vulnerabilities found in the sources reviewed.

What users say

Users praise how naturally it fits Gmail and how fast small teams get running, but gripe about pricing and tier limits.

“If you're looking for a CRM that just works, Copper is it. Everything about it feels straightforward and well thought out”
Trustpilot reviewer
“It took us 3 months at HubSpot and it took us 3 days to get up and running in Copper. Copper is so much easier for a small team.”
Kelly Jennings, Studio Director, Exit Design (Copper site)
“Copper CRM is worth it only if your team "lives" in Gmail and Google Calendar.”
SaaS Radar Pro review

Companies that use it

  • Exit Design⁹
  • Silicon Foundry⁹
Full analysis

Based on 10+ public sources; pricing figures conflict across third-party sites.

Strong pick for Gmail-centric service teams; wrong for non-Google shops and feature-hungry budget buyers.

Methodology

Based on 10+ public sources; pricing figures conflict across third-party sites.

Read how a report is made.

Sources

  1. Copper CRM homepagecopper.com
    official
  2. Copper CRM Reviews - Trustpilottrustpilot.com
    review
  3. Our review of Copper CRM - Salesdoradosalesdorado.com
    review
  4. Copper CRM Review - SaaS Radar Prosaasradarpro.com
    review
  5. Copper CRM - Everything You Need to Know - IRC Sales Solutionsircsalessolutions.com
    review
  6. Copper CRM pricing - Larksuitelarksuite.com
    review
  7. Copper CRM pricing - Capsule CRMcapsulecrm.com
    review
  8. Copper on Chrome Web Storechromewebstore.google.com
    official
  9. Copper security pagecopper.com
    official
  10. Copper named top-tier vendor - Apps Run The Worldappsruntheworld.com
    news

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