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Kayak Review

Worth it

Should I use Kayak?

Skip to main content - kayak.ie

· 2 days ago

Budget travelers buy KAYAK as a free metasearch for comparing flights, hotels, and cars across many sites. Skip it if you want one company accountable for the whole booking.

Confidence

Medium. Based on 11 usable public sources. Results about kayaks (boats) and unrelated companies named Kayak were excluded.

Ratings

  • Value for money
  • Ease of use
  • Feature depthNot enough evidence
  • Support quality
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes

Best for

  • Comparing flight and hotel prices
  • Flexible-date travel hunting
  • Budget travelers planning trips

Not for

  • Travelers who book direct and never compare prices
  • Buyers who want one company accountable for refunds and changes
  • Corporate travel teams needing managed policies (Guess)

Gotchas - check before you buy

high

Booking through KAYAK hands support to third-party sellers; travelers report disputes go nowhere

medium

A one-click account takeover flaw existed in the Android app via malicious deeplinks

medium

Fluid Attacks documented an account takeover vulnerability on the site

medium

Rankings can favor advertising partners because KAYAK monetizes distribution

Pros and cons

Pros

  • Free to search; KAYAK earns from advertising and referrals
  • Users report clear price comparisons
  • Long-time users stick with it for years
  • Trustpilot ratings sit around four out of five

Cons

  • Travelers warn against booking flights directly through
  • Account takeover flaws disclosed for the site and Android app
  • Support complaints fill dedicated consumer complaint pages
  • Monetizes through ads and distribution, which shapes results

Sources & method

- 11 sources - Two account takeover disclosures (Fluid Attacks and HackerOne report 1667998); no open issues confirmed in reviewed sources.

official x2review x6security x2news x1
  • Account takeover in KAYAK, Fluid Attacks published a write-up of an account takeover vulnerability in KAYAK.
  • One-click account takeover via deeplink, HackerOne report 1667998 covers one-click account takeover via a malicious deeplink in the.android app.

Key stats

  • Value for money: 5/5

    Rating

  • $0

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 5/5. Free to search; monetizes through ads
  • Ease of use: 4/5. Users describe clear price comparisons
  • Feature depth. Not enough evidence
  • Support quality: 2/5. Booking complaints fill consumer complaint sites
  • Security posture: 2/5. Two account takeover disclosures in reviewed sources
  • 4+/5 Trustpilot rating Kayak.com reviews on Trustpilot
  • Free Price KAYAK earns from ads and referral fees
  • 2 Security disclosures Account takeover write-ups: Fluid Attacks and HackerOne

Pricing

Free

$0

  • Unlimited flight, hotel, and car searches
  • KAYAK earns from ads and referral fees

Security

Two account takeover disclosures (Fluid Attacks and HackerOne report 1667998); no open issues confirmed in reviewed sources.

  • Account takeover in KAYAKFluid Attacks published a write-up of an account takeover vulnerability in KAYAK.⁷
  • One-click account takeover via deeplinkHackerOne report 1667998 covers one-click account takeover via a malicious deeplink in the.android app.⁸

What users say

Travelers on Trustpilot and Reddit mostly trust KAYAK for price comparison but question booking and support.

“I've been a Kayak user for years now”
Reddit, r/travel
“Is KAYAK a trustworthy site to use? Risks?”
Reddit, r/travel
“Anyone know how legit kayak.com is”
Facebook group post
Full analysis

Based on 11 usable public sources. Results about kayaks (boats) and unrelated companies named Kayak were excluded.

Free travel metasearch. Great for comparing prices. Book direct with airlines to dodge third-party support headaches.

Methodology

Based on 11 usable public sources. Results about kayaks (boats) and unrelated companies named Kayak were excluded.

Read how a report is made.

Sources

  1. Read Customer Service Reviews of kayak.comtrustpilot.com
    review
  2. Is KAYAK a trustworthy site to use? Risks?reddit.com
    review
  3. Alternatives to Kayak? : r/travelreddit.com
    review
  4. Do NOT book flight directly on kayak.com - Air Travel Forumtripadvisor.com
    review
  5. Kayak Customer Service Phone Numberkayak.pissedconsumer.com
    review
  6. Read Customer Service Reviews of kayak.co.ukca.trustpilot.com
    review
  7. Account takeover in KAYAKfluidattacks.com
    security
  8. 1 click Account takeover via deeplink in [com.kayak.android]hackerone.com
    security
  9. How Kayak Makes Money: Distribution and Advertisinginvestopedia.com
    news
  10. About the companykayak.com
    official
  11. Product security pagekayak.ie
    official

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