shouldiuse.io

Categories

VERDICT

Kohls Review

Depends

Should I use Kohls?

Department store for apparel, home goods, and coupons - kohls.com

· 10 hours ago

Fine for in-store bargain hunters who shop coupons and drop off Amazon returns. Avoid relying on online orders: sources report double billing and a false-reference-pricing class action.

Confidence

Medium. Based on ~25 public sources; review snippets were partially truncated but consistently negative on service and pricing.

Ratings

  • Value for money
  • Ease of use
  • Feature depthRetailer; no comparable evidence.
  • Support quality
  • Security postureNo incidents found in reviewed sources.

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • In-store coupon and Kohl's Cash shoppers
  • Budget family basics
  • Amazon returns drop-offs

Not for

  • Online-only shoppers — double-billing complaints reported
  • Deal hunters who distrust fake 'original' prices
  • Anyone needing responsive customer service (1/5 Trustpilot)

Gotchas - check before you buy

high

False reference-pricing class action: sales may overstate 'original' prices. Compare before trusting.

high

Double billing on online orders reported; shoppers filed disputes with Citi. Check statements.

medium

Checkout pricing policy changed after public complaints; watch card-reader totals.

medium

Kohl's Cash coupon games add friction; theft and fraud schemes around Kohl's Cash reported.

Pros and cons

Pros

  • Accepts Amazon returns at every store.
  • Still operating and reporting results as of fiscal 2025.
  • $1 million donated to children's charities via Kohl's Cares.
  • In-store experience overhaul underway to lift sales.

Cons

  • 1/5 Trustpilot customer-service rating.
  • Class action alleges false reference prices.
  • Shoppers report double billing on online orders.
  • Checkout pricing policy clarified only after complaints.
  • ResellerRatings reviewers say they were ripped off.

Sources & method

- 12 sources - No known vulnerabilities found in the sources reviewed.

official x1review x5news x6

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. False reference-pricing suit; discount-game complaints.
  • Ease of use: 2/5. Confusing checkout pricing; shoppers report frustrating experiences.
  • Feature depth. Retailer; no comparable evidence.
  • Support quality: 1/5. Trustpilot customer-service rating sits at 1/5.
  • Security posture. No incidents found in reviewed sources.
  • 1/5 Trustpilot rating Customer service reviews
  • 436 Reviews.io reviews kohls.com store reviews
  • 260 ResellerRatings reviews Mixed-to-negative tone

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

reviews skew sharply negative, with recurring complaints about customer service, misleading pricing, and online-order billing.

“Kohls ripped me off!”
ResellerRatings review
“Kohls Is Extremely Useless Now”
Reddit, r/Columbus
“Kohls USED to be phenomenal, with associates and ...”
Reddit, r/employedbykohls

Alternatives

Compare Kohls with each alternative.

  • Target

    Comparable range with smoother online ordering and returns.

    Kohls vs Target

  • Walmart

    Everyday low prices without the coupon games.

  • TJ Maxx / Marshalls

    Discount brand-name fashion, no fake list prices.

Full analysis

Based on ~25 public sources; review snippets were partially truncated but consistently negative on service and pricing.

Department store, not software: 1/5 Trustpilot, false-pricing lawsuit, double-billing complaints. In-store fine, online risky.

Methodology

Based on ~25 public sources; review snippets were partially truncated but consistently negative on service and pricing.

Read how a report is made.

Sources

  1. Kohls.com Trustpilot reviewstrustpilot.com
    review
  2. Kohls Reviews — ConsumerAffairsconsumeraffairs.com
    review
  3. Kohls Reviews — ResellerRatingsresellerratings.com
    review
  4. 436 Reviews — Reviews.ioreviews.io
    review
  5. Kohl's class action over false reference pricesclassaction.org
    news
  6. Kohl's responds to double-billing complaintsnypost.com
    news
  7. Kohl's clarifies checkout pricing policyjsonline.com
    news
  8. Every Kohl's store to accept Amazon returnsmashable.com
    news
  9. Kohl's fiscal 2025 resultsinvestors.kohls.com
    official
  10. Kohl's Corporation BBB profilebbb.org
    review
  11. Kohl's $100,000 Kohl's Cash theft casecouponsinthenews.com
    news
  12. Kohl's $1M donation to Children's Wisconsinbusinesswire.com
    news

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.