Kohls
Depends
Confidence: Medium
Fine for in-store bargain hunters who shop coupons and drop off Amazon returns.
New check
Comparison
Kohls vs Amazon
Kohls and Amazon both land on Depends.
Amazon
Depends
Confidence: Medium
Use Amazon for cheap commodity goods and fast delivery.
| Compare | Amazon | |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | In-store coupon and Kohl's Cash shoppers | Bulk commodity purchases |
| Who it's not for | Online-only shoppers . double-billing complaints reported | Buyers needing trustworthy reviews for big purchases |
| Privacy | No known public vulnerabilities found in the sources reviewed. | No confirmed breach in sources, but active account-attack warnings and credential-abuse campaigns are reported. |
| Support quality | Trustpilot customer-service rating sits at 1/5. | Multiple support channels exist; ConsumerAffairs lists service complaints |
| Public sentiment | Public reviews skew sharply negative, with recurring complaints about customer service, misleading pricing, and online-order billing.¹ | Opinions are polarized: many love the convenience, while a growing share complain about declining quality, review distrust, and pricing practices.13 |
| Biggest gotcha | False reference-pricing class action: sales may overstate 'original' prices. Compare before trusting.⁵ | FTC lawsuit alleges hidden ad surcharges that can inflate what you pay |
Pick Kohls when
- In-store coupon and Kohl's Cash shoppers
- Budget family basics
- Amazon returns drop-offs
When Kohls is not a fit
- Online-only shoppers . double-billing complaints reported
- Deal hunters who distrust fake 'original' prices
- Anyone needing responsive customer service (1/5 Trustpilot)
Pick Amazon when
- Bulk commodity purchases
- Fast-shipping needs
- Sellers wanting massive reach
- Price-comparison shoppers
When Amazon is not a fit
- Buyers needing trustworthy reviews for big purchases
- Ethical or values-driven shoppers
- Budget shoppers wanting price transparency
- Anyone unwilling to manage account-security risk
Sources
- Kohls.com Trustpilot reviewstrustpilot.comreview
- Kohls Reviews . ConsumerAffairsconsumeraffairs.comreview
- Kohls Reviews . ResellerRatingsresellerratings.comreview
- 436 Reviews . Reviews.ioreviews.ioreview
- Kohl's class action over false reference pricesclassaction.orgnews
news
- Kohl's clarifies checkout pricing policyjsonline.comnews
- Every Kohl's store to accept Amazon returnsmashable.comnews
- Kohl's fiscal 2025 resultsinvestors.kohls.comofficial
review
- Kohl's $100,000 Kohl's Cash theft casecouponsinthenews.comnews
- Kohl's $1M donation to Children's Wisconsinbusinesswire.comnews
- Amazon Reviews | Trustpilottrustpilot.comreview
review
- Amazon Reviews | Glassdoor (211,500)glassdoor.comreview
- Amazon is unusably bad now . Redditreddit.comreview