shouldiuse.io

VERDICT

Should I use Merge?

Connective infrastructure for production AI — one platform connecting products and agents to every API, tool, and LLM they need. - merge.dev

Depends. Buy if you're a B2B SaaS or enterprise shipping many customer-facing integrations or governed AI agents at scale. Skip it if you're a small team needing one or two integrations, transparent pricing, or a self-serve tool.

Confidence

Medium. Based on 10 public sources; most substantive claims come from Merge's own site and podcast sponsor mentions — no independent review platforms or public pricing found.

Ratings

  • Value for moneyNo pricing evidence available
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • B2B SaaS shipping customer-facing integrations
  • Teams building production AI agents
  • Enterprises governing internal AI tooling
  • Products needing multi-LLM routing and failover

Not for

  • Small teams needing one or two integrations
  • Buyers wanting transparent, self-serve pricing
  • Solo devs connecting a single LLM
  • Startups fine wiring direct APIs today

Gotchas - check before you buy

high

Pricing unpublished and demo-gated; expect enterprise contracts and usage-based spend

medium

Lock-in: connectors, LLM routing, agent permissions, and audit logs all live inside Merge

medium

No independent review footprint found; validate fit via a pilot before committing

medium

Leaving means replacing the unified API with dozens of self-maintained integrations

Pros and cons

Pros

  • One API replaces dozens of custom integrations, zero maintenance overhead
  • 5,000+ prebuilt tools let agents take authenticated actions across hundreds of services
  • LLM gateway adds automatic failover and spend controls on every call
  • Scoped permissions and audit logs help satisfy compliance reviews
  • SOC 2 and HIPAA certified; encryption at rest and in transit

Cons

  • No public pricing; buying runs through sales demos
  • No independent review ratings found on third-party platforms
  • Enterprise sales motion; on-site training implies heavyweight onboarding
  • Broad four-product scope may exceed needs if you only want integrations

Sources & method

Analyzed 9/21/2026 - 8 sources - No known vulnerabilities found in the sources reviewed. Vendor claims SOC 2, HIPAA, RBAC, audit logs, and encryption at rest and in transit.

official x2review x1security x1news x4

Key stats

  • Ease of use: 4/5

    Rating

  • Not disclosed

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money. No pricing evidence available
  • Ease of use: 4/5. Testimonials claim 10x faster integration builds
  • Feature depth: 5/5. Unified API, agent handler, LLM gateway, workforce governance
  • Support quality: 4/5. Testimonials praise fast, knowledgeable post-sales team
  • Security posture: 4/5. SOC 2, HIPAA, RBAC, audit logs, encryption
  • 5,000+ Prebuilt tools across hundreds of third-party services
  • SOC 2, HIPAA Security certs plus RBAC and encryption at rest/transit
  • Not published Public pricing sales-demo gated buying process
  • None found Independent reviews no G2/Capterra ratings in sources reviewed

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

Vendor claims SOC 2, HIPAA, RBAC, audit logs, and encryption at rest and in transit.

What users say

All available quotes are vendor-published testimonials praising integration speed and post-sales support; no independent reviews were found.

“With Merge Agent Handler, we can bring a broader set of data connectors to our users faster and constantly expand what our customers can do with Perplexity Enterprise Pro.”
Perplexity testimonial on Merge homepage
“Merge's post-sales team is truly amazing. They're fast, responsive, and deeply knowledgeable of HRIS integrations and our use case.”
Customer testimonial on Merge site
“Merge came on-site to train our customer-facing teams on marketing, selling, and supporting the integrations.”
Customer testimonial on Merge site

Alternatives

Compare Merge with each alternative.

  • Nango

    Open-source unified API with self-serve pricing for leaner teams.

    Merge vs Nango

  • Composio

    Agent-focused tool integrations with a simpler entry point.

    Merge vs Composio

  • LiteLLM

    Open-source LLM gateway covering only routing and failover.

Companies that use it

  • Perplexity¹
Full analysis

Based on 10 public sources; most substantive claims come from Merge's own site and podcast sponsor mentions — no independent review platforms or public pricing found.

Enterprise-grade integration and AI-agent infrastructure; powerful at scale, demo-gated pricing, overkill for small teams.

Methodology

Based on 10 public sources; most substantive claims come from Merge's own site and podcast sponsor mentions — no independent review platforms or public pricing found.

Sources

  1. Merge - Connective infrastructure for production AI (homepage)merge.dev
    official
  2. Merge security and privacy pagemerge.dev
    security
  3. merge.dev — AI product website profile — TroveSteptrovestep.com
    review
  4. JR Hicks - Enterprise Account Executive @ Merge - LinkedInlinkedin.com
    news
  5. How I AI - Podcast - Apple Podcastspodcasts.apple.com
    news
  6. How I AI - Lenny's Newsletterlennysnewsletter.com
    news
  7. Ryan Carson podcast episode mentioning Mergecreators.spotify.com
    news
  8. Merge homepage (translated mirror)www-merge-dev.translate.goog
    official

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