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Mindbody Review

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Should I use Mindbody?

Skip to main content - mindbodyonline.com

· 2 days ago

Large gyms, spas, and multi-location wellness brands with complex booking and steady class revenue buy Mindbody. Solo trainers and small studios pay $79 plus processing fees for depth they never use.

Confidence

Medium. Based on 95 public sources across reviews, pricing, security, and company pages

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

From $79 USD/month

Starter

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Multi-location gyms and fitness chains
  • Spas and salons with complex booking
  • Studios selling through the Mindbody consumer app

Not for

  • Solo trainers and one-room studios
  • Budget buyers who want simple scheduling
  • Anyone allergic to processing fees
  • Teams that fear data lock-in

Gotchas - check before you buy

high

Processing fees near 3.5% hit every payment; owners report billing shock

medium

Hidden fees push real costs well above the $79 base tier

medium

Migration out is painful; former users ask Reddit where to go next

medium

Outage reports push owners toward switching platforms

Pros and cons

Pros

  • Entry tier starts at $79 USD per month
  • Users praise its scheduling and booking depth
  • Consumer Mindbody app lets clients book classes
  • Attentive partnership adds enterprise-grade AI marketing

Cons

  • Small studio owners on Reddit describe switching away
  • Users report outages that disrupt classes and revenue
  • One user reports 3.5% payment processing charges
  • 2018 FitMetrix breach exposed millions of user records
  • Real costs climb with add-ons and extra fees

Sources & method

- 10 sources - 2018 FitMetrix breach exposed millions of records; no newer incidents appear in the sources reviewed.

official x1review x7security x2
  • FitMetrix data exposure (2018), MindBody-owned FitMetrix exposed millions of user records; one report estimates impact on 113.5M users.

Key stats

  • Value for money: 2/5

    Rating

  • From $79 USD/month

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Fees and add-ons inflate the $79 base
  • Ease of use: 3/5. Praise and complexity complaints split reviews
  • Feature depth: 4/5. Deep booking, payments, and marketing tools
  • Support quality: 2/5. Complaint threads and outage frustration dominate
  • Security posture: 2/5. 2018 breach exposed millions of records
  • $79/mo Starting price USD, official business pricing
  • 619 G2 review count Filterable G2 reviews
  • 113.5M users FitMetrix breach impact 2018 exposure estimate
  • Acquired 2021 ClassPass deal $500M strategic investment

Pricing

Starter

From $79 USD/month

  • Entry tier with core scheduling and booking
  • Add-ons and processing fees raise the real cost

Security

2018 FitMetrix breach exposed millions of records; no newer incidents appear in the sources reviewed.

  • FitMetrix data exposure (2018)MindBody-owned FitMetrix exposed millions of user records; one report estimates impact on 113.5M users.⁸

What users say

Users praise booking depth, but many small operators complain about fees, outages, and migration pain.

“Mindbody is horrible”
Reddit, r/mindbody
“Anyone switched away from Mindbody?”
Reddit, r/pilates
“Former Mindbody Users: Where Did You Go? Was It Worth It?”
Reddit, r/mindbody

Companies that use it

  • Real Results
Full analysis

Based on 95 public sources across reviews, pricing, security, and company pages

Powerful but pricey booking platform for big gyms and spas; small studios pay fees for unused depth.

Methodology

Based on 95 public sources across reviews, pricing, security, and company pages

Read how a report is made.

Sources

  1. Mindbody Reviews 2026: Details, Pricing, & Featuresg2.com
    review
  2. Mindbody Reviews | Trustpilottrustpilot.com
    review
  3. Mindbody Reviews 2026 | Capterracapterra.com
    review
  4. Mindbody outage got me thinking about switchingreddit.com
    review
  5. Anyone switched away from Mindbody?reddit.com
    review
  6. Business Pricingmindbodyonline.com
    official
  7. Mindbody Fees in 2026: The Real Cost to Your Gymgymdesk.com
    review
  8. MindBody-owned FitMetrix exposed millions of user recordstechcrunch.com
    security
  9. MINDBODY Co Data Breach Could Impact 113.5M Userspymnts.com
    security
  10. Mindbody vs Vagaropembee.app
    review

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