Mindbody
Depends
Confidence: Medium
Large gyms, spas, and multi-location wellness brands with complex booking and steady class revenue buy Mindbody.
New check
Comparison
Mindbody and WellnessLiving both land on Depends.
Large gyms, spas, and multi-location wellness brands with complex booking and steady class revenue buy Mindbody.
Buy if you run a growing gym, yoga studio, spa, or multi-location wellness business that wants booking, payments, clients, and marketing in one platform.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Multi-location gyms and fitness chains | Gyms and fitness studios |
| Who it's not for | Solo trainers and one-room studios | Solo instructors who just need simple booking |
| Privacy | 2018 FitMetrix breach exposed millions of records; no newer incidents appear in the sources reviewed.⁸ | SOC 2 compliance announced Feb 2026; no public breaches found; ~1,228 infostealer credentials tied to the domain. |
| Support quality | Complaint threads and outage frustration dominate | 24/7 support claimed; independent feedback mixed |
| Public sentiment | Users praise booking depth, but many small operators complain about fees, outages, and migration pain.¹ | Review sites skew positive on feature breadth and support, while Reddit threads surface recurring complaints about price hikes and unexpected billing pain.12 |
| Biggest gotcha | Processing fees near 3.5% hit every payment; owners report billing shock | Price hikes reported by small-business owners on Reddit; budget for increases14 |