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Mindbody vs WellnessLiving

Mindbody and WellnessLiving both land on Depends.

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Mindbody versus WellnessLiving
CompareMindbodyWellnessLiving
VerdictDependsDepends
Best forMulti-location gyms and fitness chainsGyms and fitness studios
Who it's not forSolo trainers and one-room studiosSolo instructors who just need simple booking
Privacy2018 FitMetrix breach exposed millions of records; no newer incidents appear in the sources reviewed.⁸SOC 2 compliance announced Feb 2026; no public breaches found; ~1,228 infostealer credentials tied to the domain.
Support qualityComplaint threads and outage frustration dominate24/7 support claimed; independent feedback mixed
Public sentimentUsers praise booking depth, but many small operators complain about fees, outages, and migration pain.¹Review sites skew positive on feature breadth and support, while Reddit threads surface recurring complaints about price hikes and unexpected billing pain.12
Biggest gotchaProcessing fees near 3.5% hit every payment; owners report billing shockPrice hikes reported by small-business owners on Reddit; budget for increases14

Pick Mindbody when

  • Multi-location gyms and fitness chains
  • Spas and salons with complex booking
  • Studios selling through the Mindbody consumer app

When Mindbody is not a fit

  • Solo trainers and one-room studios
  • Budget buyers who want simple scheduling
  • Anyone allergic to processing fees
  • Teams that fear data lock-in

Pick WellnessLiving when

  • Gyms and fitness studios
  • Yoga and Pilates studios
  • Spas and salons
  • Multi-location wellness operators

When WellnessLiving is not a fit

  • Solo instructors who just need simple booking
  • Tiny teams that only need a client list
  • Anyone burned by surprise price hikes
  • Guess: clinics needing HIPAA-covered software

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. Business Pricingmindbodyonline.com
    official
  7. review
  8. security
  9. security
  10. review
  11. review
  12. review
  13. review
  14. review
  15. review
  16. WellnessLiving homepagewellnessliving.com
    official