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Should I Use Newegg.com?

newegg.com·Analyzed 1 hour ago··Based on 12 sources

Build your next PC or find ready-made computers, workstations & AI solutions at Newegg. Millions of parts, competitive prices & fast shipping.

Depends

Depends

Buy if you're a PC builder who price-checks and vets sellers; the parts selection and builder tools are genuinely strong.

Solid for PC parts and builds, but support complaints and a past card-skimming breach mean price-check and vet sellers.

Confidence: Medium

2.4K+

Trustpilot reviews

www.newegg.com profile

40M+

Claimed customers

Newegg vendor portal

2001

Retailer since

Long-running PC retailer

Newegg+

Membership program

Paid perks; price not shown in sources

Value for money3

Competitive prices claimed, but inflation complaints exist

Ease of use4

PC Builder and combo tools are well regarded

Feature depth4

Huge catalog, marketplace, business arm, trade-in

Support quality2

Complaint threads dominate recent review pages

Security posture2

2018 card breach; bug bounty now exists

Pros

  • Deep parts catalog with PC Builder and combo tools
  • Claims 40M+ customers and decades of PC retail history10
  • Dedicated business arm (NeweggBusiness) for workplace purchases
  • Runs a public HackerOne bug bounty and disclosure program⁸
  • Brand sellers like be quiet! and U.S Micro use its marketplace11

Cons

  • Support and returns complaints are common on review sites¹
  • Some builders question reliability versus Amazon⁵
  • 2018 breach exposed customer credit-card data for a month⁶
  • Part prices on big retailers can run higher than elsewhere
  • Marketplace controversies reported, e.g. GPU paywall practice12

Gotchas

  • highRecent reviews skew heavily toward slow support and RMA pain¹
  • mediumThird-party marketplace sellers vary; check the seller before checkout⁴
  • mediumStrike-through prices use 90-day medians, not guaranteed true discounts⁹
  • mediumUsers report negative product reviews being filtered or hidden

Best for

  • DIY PC builders
  • Deal hunters comparing parts
  • Small offices buying workstations
  • Enthusiasts wanting niche parts

Not for

  • Buyers needing painless returns or responsive support
  • Anyone unwilling to vet third-party marketplace sellers
  • Time-pressed shoppers wanting one frictionless checkout
  • Enterprises needing procurement SLAs — use authorized distributors

Companies that use it

  • be quiet!11
  • U.S Micro

Pricing

Free account

$0

  • Shop full catalog
  • Standard checkout and returns

Newegg+

Not shown in sources reviewed

  • Member perks on deals and shipping

Security

2018 Magecart-style card-skimming breach; now runs a HackerOne bug bounty; one CVE listed for newegg.com.

  • 2018 credit-card skimming breachHackers injected a small script and harvested card data from customers for over a month.⁶
  • CVE-2024-44678Listed on NIST NVD referencing; sources reviewed do not detail impact — check the NVD entry.⁷

What users say

Opinions are polarized: long-time builders praise selection and prices while recent reviews skew toward support and returns complaints.

“Newegg is a scam, don't use them.”
— Reddit, r/Newegg
“Really wish I read the reviews of Newegg sooner..”
— Reddit, r/Newegg
“Is Newegg a reliable site?”
— Reddit, r/buildapc

Alternatives

Compare Newegg.com with each alternative.

Full analysis

Based on 30+ public sources across reviews, security reports, and official Newegg pages; review snippets were partially truncated.

Sources

  1. Newegg.com Reviews & Complaints — ConsumerAffairsconsumeraffairs.com
    review
  2. Read Customer Service Reviews of www.newegg.com — Trustpilottrustpilot.com
    review
  3. Is Newegg a reliable site? — Reddit r/buildapcreddit.com
    review
  4. Is new egg safe to buy from? (2025) — Reddit r/Neweggreddit.com
    review
  5. How reliable is NewEgg? — PCPartPicker forumspcpartpicker.com
    review
  6. For Over A Month Hackers Stole Credit Card Data From Newegg.com Customers — Joseph Steinbergjosephsteinberg.com
    security
  7. CVE-2024-44678 — NIST NVDnvd.nist.gov
    security
  8. Newegg — HackerOne Bug Bountyhackerone.com
    security
  9. Strike-through pricing — Newegg Knowledge Basekb.newegg.com
    official
  10. 40 Million Customers — Newegg Vendor Portalvendorportal.newegg.com
    official
  11. be quiet! case study — Newegg Marketplacenewegg.com
    official
  12. Newegg Paywalls GPUs — GamersNexusgamersnexus.net
    news

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