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Onfido Review

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Should I use Onfido?

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· 2 days ago

Buy Onfido if you run regulated, high-volume identity checks and accept quote-based enterprise pricing. Skip it if you need a few cheap checks a month or want published self-serve rates.

Confidence

Medium. Based on 40 public sources across reviews, pricing, security, and company news.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo usable support evidence in sources
  • Security posture

Pricing

Custom quote

Not published; about $3 per KYC check reported

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Regulated fintechs and crypto firms
  • High-volume user onboarding
  • Marketplaces fighting fake IDs
  • Teams needing document plus biometric checks

Not for

  • Hobby projects and weekend apps
  • Teams running a handful of checks a month
  • Buyers who need published, self-serve pricing
  • Anyone unwilling to sit through an enterprise sales process

Gotchas - check before you buy

high

A 2025 malvertising campaign impersonated Onfido to phish its customers.

high

Illinois biometric privacy payments continue into 2026; US consent rules apply.

medium

Pricing is quote-only; expect a sales process before you see a number.

medium

Per-check fees near $3 compound fast at onboarding volume.

Pros and cons

Pros

  • Named a market leader by KuppingerCole in 2022
  • Reddit users call the checks legit
  • Easy to use, per InfoTech reviewers
  • Document and biometric verification now lives inside Entrust IDV
  • Runs a public bug bounty and holds CVE Numbering Authority status

Cons

  • No published pricing; every quote is custom
  • Costs about $3 per check, above Sumsub's $1.35
  • Paid a $28.5 million biometric privacy settlement
  • Scammers imitate Onfido verification and phish end users
  • Absorbed into Entrust; buyers face a rebranded product line

Sources & method

- 14 sources - Mature program with bug bounty and CNA status, but a $28.5M biometric privacy settlement and 2025 malvertising campaign.

official x3review x5security x3news x3
  • $28.5M biometric privacy settlement, Onfido paid $28.5 million over biometric claims in 2023. Illinois installment payments continue into 2026.
  • Malvertising impersonating Onfido, Researchers documented a malvertising campaign targeting Onfido customers in April 2025.
  • Phishing using Onfido verification, Scammers run fake Onfido verification pages to phish end users.

Key stats

  • Value for money: 2/5

    Rating

  • Not published; about $3 per KYC check reported

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. Costs more per check than Sumsub
  • Ease of use: 4/5. InfoTech reviewers call it easy to use
  • Feature depth: 4/5. Document, biometric, and fraud checks at scale
  • Support quality. No usable support evidence in sources
  • Security posture: 3/5. Mature program, but biometric privacy settlement
  • $200M Total funding Rounds led by SoftBank and Salesforce
  • About $3 Price per KYC check Compared to Sumsub at $1.35
  • 174 Customer reviews Plus 88 testimonials on FeaturedCustomers
  • 59% Glassdoor Across 271 employee reviews

Pricing

Custom quote

Not published; about $3 per KYC check reported

  • Quote-based pricing set after sales contact
  • Per-check fees for KYC and ID verification

Security

Mature program with bug bounty and CNA status, but a $28.5M biometric privacy settlement and 2025 malvertising campaign.

  • $28.5M biometric privacy settlementOnfido paid $28.5 million over biometric claims in 2023. Illinois installment payments continue into 2026.⁸
  • Malvertising impersonating OnfidoResearchers documented a malvertising campaign targeting Onfido customers in April 2025.10
  • Phishing using Onfido verificationScammers run fake Onfido verification pages to phish end users.

What users say

Business users call Onfido legit and easy to use, while end users report scams imitating its verification flow.

“Onfido is legit, they're”
Reddit, r/Action1

Alternatives

Compare Onfido with each alternative.

  • Sumsub

    Cheaper per check at about $1.35

  • Persona

    Modern IDV rival with flexible verification workflows

  • Veriff

    Direct competitor focused on fast identity checks

    Onfido vs Veriff
Full analysis

Based on 40 public sources across reviews, pricing, security, and company news.

Enterprise ID checks for regulated teams. Quote-only pricing near $3 per check. Smaller buyers have cheaper rivals.

Methodology

Based on 40 public sources across reviews, pricing, security, and company news.

Read how a report is made.

Sources

  1. Onfido Is Now Entrust IDVentrust.com
    official
  2. Identity Verification (IDV) Solutionsentrust.com
    official
  3. Entrust IDV, formerly Onfido Reviewsg2.com
    review
  4. Onfido Customer Reviews 2026infotech.com
    review
  5. Read Customer Service Reviews of onfido.comtrustpilot.com
    review
  6. Sumsub vs Onfido 2026: $1.35 vs $3 per KYC Checktech-insider.org
    review
  7. Onfido Review 2026: Pricing, Features & Alternativesbeverified.org
    review
  8. ID Verifier Onfido to Pay $28.5 Million Over Biometric Claimsnews.bloomberglaw.com
    news
  9. New round of payments issued in Illinois Onfido biometric settlementnbcchicago.com
    news
  10. Investigating a recent malvertising campaign against Onfidopushsecurity.com
    security
  11. Onfido Security Rating, Vendor Risk Reportupguard.com
    security
  12. Onfido Responsible Disclosure Policyvdp.identity.entrust.com
    security
  13. How Much Has Onfido Raised? $200M in Total Fundingstartupfundraising.com
    news
  14. Onfido named a Market Leader in KuppingerCole's 2022 Market Compassentrust.com
    official

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