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VERDICT

Should I use Work Management Platform | Smartsheet?

Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work. - smartsheet.com

Depends. Buy if you're a mid-size or large org that needs governed, cross-team workflows and can absorb per-seat costs. Skip it if you want a simple task list — it's overkill and reviewers flag the price.

Confidence

Medium. Based on 30+ public sources: reviews, pricing trackers, security scans, and case studies.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence found
  • Security posture

Pricing

$9/user/mo

Pro

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Enterprise PMOs and portfolio management
  • Ops teams automating cross-department workflows
  • Spreadsheet-comfortable business users
  • Orgs needing visibility, governance, and control

Not for

  • Small teams wanting a simple task list
  • Construction crews needing budgeting, RFIs, doc workflows
  • Price-sensitive buyers — costs are the top complaint
  • Solo users or tiny budgets

Gotchas - check before you buy

high

Subscription model changes penalized existing subscribers at renewal, per Trustpilot complaints

high

Per-user pricing scales fast for big teams; cost tops complaint lists

medium

Steep learning curve when moving from lightweight task apps

medium

Guess: heavy automation and cell-link builds create real migration lock-in

Pros and cons

Pros

  • Spreadsheet-style interface familiar to business teams
  • Enterprise-scale automation, portfolio visibility, and governance
  • AI-powered planning, tracking, and reporting
  • Published security program; UpGuard report shows no flagged CVEs
  • Proven at large orgs like Sutherland and Infosys

Cons

  • Not intuitive at first when upgrading from simple tools
  • Subscription model change described as a 'penalty system'
  • Lacks construction-specific budgeting, RFI, document workflows
  • Cost is the most common reviewer complaint

Sources & method

Analyzed 9/20/2026 - 12 sources - No known vulnerabilities found in the sources reviewed.

official x2review x7security x1news x2

Key stats

  • Value for money: 2/5

    Rating

  • $9/user/mo

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Reviewers call cost the top complaint
  • Ease of use: 3/5. Familiar spreadsheets, but not intuitive initially
  • Feature depth: 5/5. Automation, portfolios, AI, enterprise scalability
  • Support quality. No evidence found
  • Security posture: 4/5. Published security program; UpGuard shows no flagged CVEs
  • 7.5/10 Expert rating In-depth review, Dec 2025
  • $9/user/mo Starting price Pro plan per G2
  • $52M Series F funding Led by Insight Venture Partners
  • Private Ownership Acquired by Blackstone & Vista Equity

Pricing

Pro

$9/user/mo

  • Spreadsheet-based planning
  • Automation and AI-assisted workflows

Security

No known vulnerabilities found in the sources reviewed.

What users say

Users praise its power and community but increasingly complain about pricing and initial complexity.

“Smartsheet changed their subscription model and turned pricing into a penalty sy...”
Trustpilot reviewer
“Powerful Work Management Platform Backed by a Great Community”
G2 reviewer
“However, it's not always intuitive at first, especially if you're moving into a full-featured”
TechnologyAdvice reviewer

Companies that use it

  • Sutherland11
  • Caravel
  • Infosys
  • Harvard

Companies that could

  • Granicus Uses Wrike instead
Full analysis

Based on 30+ public sources: reviews, pricing trackers, security scans, and case studies.

Enterprise spreadsheet-style work management. Powerful but pricey; small teams will drown. Buy only if you need governance at scale.

Methodology

Based on 30+ public sources: reviews, pricing trackers, security scans, and case studies.

Sources

  1. Smartsheet Review 2026: Features & Expert Opinionthedigitalprojectmanager.com
    review
  2. Smartsheet Reviews 2026: Details, Pricing, & Featuresg2.com
    review
  3. Smartsheet Customer Reviewstrustpilot.com
    review
  4. How to Use Smartsheet for Project Management in 2026technologyadvice.com
    review
  5. Smartsheet Review: Is It Worth It in 2026?smartsuite.com
    review
  6. 8 Smartsheet Alternatives for Project & Portfolio Managementedison365.com
    review
  7. Smartsheet Security Rating, Vendor Risk Reportupguard.com
    security
  8. Smartsheet Product Security Pagesmartsheet.com
    official
  9. Smartsheet Raises $52 Million Series Fsmartsheet.com
    news
  10. Blackstone and Vista Equity Partners Complete Acquisition of Smartsheetvistaequitypartners.com
    news
  11. Sutherland Customer Storysmartsheet.com
    official
  12. Top Smartsheet Alternatives & Competitors 2026gartner.com
    review

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