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Smartsupp Review

Worth it

Should I use Smartsupp?

Keep your cookies under control - smartsupp.com

· 4 days ago

Small e-commerce teams that want live chat, chatbots, and an AI shopping assistant in one affordable tool buy this. Large support orgs and buyers that need native WhatsApp or social channels do not buy it.

Confidence

Medium. Based on 15 public sources; many review snippets arrive truncated, so detail stays limited.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct evidence on vendor support in sources
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Paid editionsSee smartsupp.com/pricing; 4-5 plans reported

Best for

  • Small e-commerce stores
  • Shopify shop owners
  • Teams wanting chat plus chatbots cheaply
  • Sites testing an AI shopping assistant

Not for

  • Large enterprises needing full contact-center suites
  • Teams requiring native WhatsApp and social DMs (Guess)
  • Security teams that block plugins with published CVEs

Gotchas - check before you buy

high

WordPress plugin users must patch fast; published CVEs include stored XSS.

medium

Comparisons flag higher pricing than rivals like HappyFox Chat; check per-agent seat costs first.

medium

G2 threads ask for WhatsApp support, which points to channel gaps.

low

Vendors list 4 to 5 plan editions; picking the wrong tier wastes money.

Pros and cons

Pros

  • Free plan available
  • Combines live chat, chatbots, video recordings, and AI assistant in one tool
  • 4/5 Trustpilot rating from customers
  • Multichannel dashboard manages conversations in one place
  • 2026 comparisons note strong user experience

Cons

  • Paid plans cost more than some rivals
  • WordPress plugin carries two published vulnerabilities
  • Small vendor: $4M raised, $6.5M ARR limits enterprise resources

Sources & method

- 15 sources - Two published vulnerabilities hit the WordPress plugin (CSRF, XSS); the core product publishes a security page.

official x2review x7security x3news x3
  • CVE-2024-38790: CSRF vulnerability, The Smartsupp Live Chat WordPress plugin has a cross-site request forgery flaw tracked as CVE-2024-38790.
  • CVE-2025-12448: XSS vulnerability, The Smartsupp chat plugin has a cross-site scripting flaw disclosed on 2026-02-24.
  • Stored XSS in plugin 3.9.1, Patchstack records an authenticated subscriber stored cross-site scripting flaw in plugin version 3.9.1.

Key stats

  • Value for money: 3/5

    Rating

  • $0

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 3/5. Free plan exists; comparisons flag higher paid pricing
  • Ease of use: 4/5. 2026 comparison says Smartsupp leads on user experience
  • Feature depth: 4/5. Chat, chatbots, video recordings, AI assistant in one tool
  • Support quality. No direct evidence on vendor support in sources
  • Security posture: 2/5. Two published plugin CVEs, CSRF and XSS
  • 4/5 Trustpilot rating Customer reviews on Trustpilot
  • Yes Free tier Free plan listed on Shopify App Store
  • $6.5M ARR Est. Revenue 2024 estimate per GetLatka
  • $4M Total funding Per LeadIQ company profile

Pricing

Free

$0

  • Basic live chat
  • Chatbot basics

Paid editions

See smartsupp.com/pricing; 4-5 plans reported

  • Chatbots
  • AI shopping assistant
  • Video recordings

Security

Two published vulnerabilities hit the WordPress plugin (CSRF, XSS); the core product publishes a security page.

  • CVE-2024-38790: CSRF vulnerabilityThe Smartsupp Live Chat WordPress plugin has a cross-site request forgery flaw tracked as CVE-2024-38790.10
  • CVE-2025-12448: XSS vulnerabilityThe Smartsupp chat plugin has a cross-site scripting flaw disclosed on 2026-02-24.12
  • Stored XSS in plugin 3.9.1Patchstack records an authenticated subscriber stored cross-site scripting flaw in plugin version 3.9.1.

What users say

Customers rate Smartsupp 4/5 on Trustpilot and praise it in G2 and TrustRadius reviews, while 2026 comparisons flag pricing.

Alternatives

Compare Smartsupp with each alternative.

  • Zendesk Chat

    Bigger-scale option for growing support teams

Full analysis

Based on 15 public sources; many review snippets arrive truncated, so detail stays limited.

Solid free-to-paid live chat and chatbot for small online shops; skip it if you need enterprise support or heavy channel coverage.

Methodology

Based on 15 public sources; many review snippets arrive truncated, so detail stays limited.

Read how a report is made.

Sources

  1. Smartsupp 4-star Trustpilot reviewsuk.trustpilot.com
    review
  2. Smartsupp G2 reviewsg2.com
    review
  3. Smartsupp reviews on TrustRadiustrustradius.com
    review
  4. Smartsupp Pricing 2026 on TrustRadiustrustradius.com
    review
  5. Smartsupp price listsmartsupp.com
    official
  6. Smartsupp on Shopify App Storeapps.shopify.com
    official
  7. Smith.ai Chatbot vs Smartsupp Live Chatsmith.ai
    review
  8. HappyFox Chat vs Smartsupp (2026)findstack.com
    review
  9. Smartsupp vs Freshdesk Messaging vs Helpshiftspotsaas.com
    review
  10. CVE-2024-38790: Smartsupp Live Chat CSRF Vulnerabilitysentinelone.com
    security
  11. Smartsupp WordPress plugin vulnerabilities on Wordfencewordfence.com
    security
  12. CVE-2025-12448: Smartsupp Chat Plugin XSSmanaged-wp.com
    security
  13. Smartsupp revenue and funding on GetLatkagetlatka.com
    news
  14. Smartsupp company profile on LeadIQleadiq.com
    news
  15. Smartsupp company profile on Dealroompittsburgh.dealroom.co
    news

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