shouldiuse.io

VERDICT

Should I use Support Revolution Ltd?

Cut support costs up to 90%. Get fast, reliable third-party support today. Book your free consultation now! - supportrevolution.com

Depends. Built for large organisations with heavy Oracle, SAP, or VMware support bills that plan to stay on their current versions. Small teams without those estates, or anyone needing upgrades or cloud migration soon, should not buy.

Confidence

Medium. Based on ~30 public sources; most product and savings claims are self-published with no independent verification found.

Ratings

  • Value for money
  • Ease of useNo usable evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not published

Custom enterprise contract

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Large Oracle/SAP/VMware estates
  • Orgs facing Oracle audits
  • Teams staying on current versions
  • UK public sector (G-Cloud)

Not for

  • Small teams without Oracle/SAP estates — nothing to support
  • Anyone planning near-term upgrades or cloud migration — versions freeze
  • Buyers wanting published pricing or self-serve — sales-led only
  • Firms needing official vendor patches and roadmap — you lose vendor support

Gotchas - check before you buy

high

Third-party support freezes your version: no Oracle/SAP upgrades or official patches while enrolled

medium

'Up to 90%' is a ceiling, not typical; real savings depend on license mix

medium

One client only switched after a 2016 Oracle audit; expect vendor friction when leaving

low

G-Cloud pricing documents exist but figures gated; expect negotiated quotes

Pros and cons

Pros

  • Claims up to 90% cuts on Oracle, SAP, VMware annual support fees
  • UK G-Cloud approved; won 3 public-sector contracts worth £700k
  • Delivers own security patches: SAP monthly, Oracle quarterly
  • Claims guaranteed response and resolution times vs other providers
  • Weekly service desk reviews with personal response to every ticket

Cons

  • No public pricing; everything behind a sales consultation
  • Headline savings and 62% growth figures are self-reported marketing
  • All testimonials and case studies self-published; no independent reviews found
  • Smaller player than Rimini Street and Spinnaker in same market
  • Privacy policy names 'Support Revolution plc'; site brands as Ltd

Sources & method

Analyzed 9/21/2026 - 12 sources - No known vulnerabilities in Support Revolution's own service; they ship third-party SAP (monthly) and Oracle (quarterly) security patches for out-of-support systems.

official x9review x1news x2

Key stats

  • Value for money: 3/5

    Rating

  • Not published

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Up to 90% savings claimed, but self-reported and unverified
  • Ease of use. No usable evidence in sources
  • Feature depth: 4/5. Own patches, security services, database and infrastructure support
  • Support quality: 4/5. Claims guaranteed response/resolution; weekly service desk reviews
  • Security posture: 4/5. Ships SAP monthly and Oracle quarterly security patches
  • Up to 90% Claimed savings annual vendor support fees (vendor claim)
  • 3 contracts UK public-sector wins £700k total value
  • 62% Self-reported growth one-year revenue growth
  • 3 Platforms covered Oracle, SAP, VMware

Pricing

Custom enterprise contract

Not published

  • Priced per Oracle/SAP/VMware license footprint
  • Free consultation offered
  • G-Cloud pricing docs exist as gated PDFs

Security

No known vulnerabilities in Support Revolution's own service; they ship third-party SAP (monthly) and Oracle (quarterly) security patches for out-of-support systems.

What users say

Only self-published testimonials were found; no independent review-site ratings appear in the sources reviewed.

“Support Revolution were quick to establish a consistent dialogue”
Testimonials, supportrevolution.com

Alternatives

Compare Support Revolution Ltd with each alternative.

Companies that use it

  • Haringey Council (London)⁹
  • UK council (£200m revenue, SAP)
  • UK gas distribution network
  • Chinese bank (Oracle databases)
  • Austrian energy solution provider
Full analysis

Based on ~30 public sources; most product and savings claims are self-published with no independent verification found.

Third-party Oracle/SAP/VMware support with big claimed savings — fit only if you're big, licensed, and staying put.

Methodology

Based on ~30 public sources; most product and savings claims are self-published with no independent verification found.

Sources

  1. Support Revolution homepagesupportrevolution.com
    official
  2. Software We Supportsupportrevolution.com
    official
  3. Revolutionary Defence (security services)supportrevolution.com
    official
  4. Vs Rimini Street comparisonsupportrevolution.com
    official
  5. Vs SAP Support comparisonsupportrevolution.com
    official
  6. Testimonialssupportrevolution.com
    review
  7. G-Cloud Digital Marketplace listingapplytosupply.digitalmarketplace.service.gov.uk
    official
  8. UK public-sector contracts wonrfp.quest
    news
  9. Haringey Council SAP award minutesminutes.haringey.gov.uk
    news
  10. Record growth of 62% in one yearsupportrevolution.com
    official
  11. Data service provider Oracle case studysupportrevolution.com
    official
  12. Privacy Policysupportrevolution.com
    official

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