shouldiuse.io

Report

Should I Use SurveySparrow?

surveysparrow.com·Analyzed 8 hours ago··Based on 11 sources

AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions.

Depends

Depends

Buy SurveySparrow if you're a mid-sized CX or HR team wanting conversational surveys, NPS tracking, and SOC 2/HIPAA compliance.

Solid conversational CX survey suite from $19/mo; compliance-strong but 2022 XSS CVEs. Overkill for simple polls.

Confidence: Medium

4/5

Trustpilot rating

Company reviews

$19/mo

Starting price

Public plans reach $39+

2,153

G2 reviews

All SurveySparrow Inc. products

$1.4M

Funding raised

Seed, per PitchBook/Tracxn

Value for money3

Entry cheap, higher tiers climb fast

Ease of use4

Users praise conversational format

Feature depth4

NPS, social listening, AI, HubSpot routing

Security posture3

SOC 2/ISO/HIPAA, but 2022 XSS CVEs

Pros

  • Conversational survey format praised by users¹
  • Wide toolkit: NPS, social listening, AI insights, HubSpot lead routing10
  • Compliance-ready: SOC 2, ISO 27001, HIPAA⁸
  • Entry pricing from $19/mo⁴

Cons

  • Pricing climbs quickly beyond the $19–$39 public tiers⁴
  • Five pricing plans complicate comparing value⁵
  • 2022 stored and reflected XSS CVEs hit the enterprise edition⁶
  • Trustpilot rating is 4/5 — good, not great³

Gotchas

  • mediumEntry prices cover limited features; real costs rise with higher suites and enterprise tiers⁴
  • mediumEnterprise on-prem edition had 2022 XSS CVEs; verify patch status during security review⁶
  • lowFive plans across multiple product suites; confirm which plan matches your use case before committing

Best for

  • Mid-sized CX teams
  • NPS/CSAT tracking
  • Conversational survey fans
  • Regulated industries needing HIPAA

Not for

  • Teams needing only basic polls — free form tools suffice
  • Budget-first buyers; costs climb past public tiers
  • Security-strict shops wary of 2022 XSS CVEs
  • One-off survey senders — overkill

Companies that use it

  • Decathlon

Pricing

Basic

$19/mo

  • Entry public plan
  • Core survey features

Business

$39/mo

  • Higher limits
  • Advanced features

Enterprise

Not disclosed

  • Security reviews, DPA
  • HIPAA options

Security

SOC 2, ISO 27001, HIPAA posture with a Trust Center; two 2022 XSS CVEs in the on-prem enterprise product.

  • CVE-2022-29727 — Stored XSSStored cross-site scripting in signup parameter, enterprise survey software (2022).⁷
  • CVE-2022-29728 — Reflected XSSReflected cross-site scripting vulnerability in enterprise edition (2022).⁶

What users say

Users broadly praise the conversational survey experience, with roughly 4-star ratings and mostly positive reviews.

“I like SurveySparrow's conversational …”
— G2 review
“Overall, my experience has been posit…”
— Gartner review
“SurveySparrow is exactly what we we…”
— HubSpot Marketplace review

Alternatives

Compare SurveySparrow with each alternative.

QuestionPro

Comparable CX suite; 4.6/5 across 1,554 reviews

Survey Planet

Free-friendly option for basic survey needs

Full analysis

Based on 20+ public sources including G2, Trustpilot, Gartner, NVD, and third-party pricing analyses; snippets truncated in places.

Sources

  1. SurveySparrow Reviews 2026 — G2g2.com
    review
  2. SurveySparrow Reviews & Ratings 2026 — Gartnergartner.com
    review
  3. SurveySparrow Customer Reviews — Trustpilottrustpilot.com
    review
  4. SurveySparrow Pricing: Worth It or Consider Alternatives — Formbricksformbricks.com
    review
  5. SurveySparrow Pricing 2026 — TrustRadiustrustradius.com
    review
  6. CVE-2022-29728 Detail — NVDnvd.nist.gov
    security
  7. Survey Sparrow Enterprise Stored XSS — Exploit-DBexploit-db.com
    security
  8. Surveysparrow Trust Center — SOC 2, ISO 27001, HIPAA — TrustListstrustlists.org
    security
  9. Online Survey Software Pricing & Plans — SurveySparrowsurveysparrow.com
    official
  10. SurveySparrow on HubSpot Marketplaceecosystem.hubspot.com
    official
  11. SurveySparrow Ranked #1 in G2's Fastest Growing — PR Newswireprnewswire.com
    news

Rate this review

Anonymous. You can change your vote.

Loading votes…

Ask a follow-up

Ask if a use case fits. Answers stay inside this report and its sources.

    Comments

    One queue. No replies. Give a display name first. Limit: 7 comments per day.

    Save a name to write a comment.

    No comments yet.