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SurveySparrow Review

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Should I use SurveySparrow?

AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions. - surveysparrow.com

· 1 month ago

Buy SurveySparrow if you're a mid-sized CX or HR team wanting conversational surveys, NPS tracking, and SOC 2/HIPAA compliance. Skip it if you only need basic polls — free form tools do that job.

Confidence

Medium. Based on 20+ public sources including G2, Trustpilot, Gartner, NVD, and third-party pricing analyses; snippets truncated in places.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct evidence in sources
  • Security posture

Pricing

$19/mo

Basic

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Business$39/mo
EnterpriseCustom

Best for

  • Mid-sized CX teams
  • NPS/CSAT tracking
  • Conversational survey fans
  • Regulated industries needing HIPAA

Not for

  • Teams needing only basic polls — free form tools suffice
  • Budget-first buyers; costs climb past public tiers
  • Security-strict shops wary of 2022 XSS CVEs
  • One-off survey senders — overkill

Gotchas - check before you buy

medium

Entry prices cover limited features; real costs rise with higher suites and enterprise tiers

medium

Enterprise on-prem edition had 2022 XSS CVEs; verify patch status during security review

low

Five plans across multiple product suites; confirm which plan matches your use case before committing

Pros and cons

Pros

  • Conversational survey format praised by users
  • Wide toolkit: NPS, social listening, AI insights, HubSpot lead routing
  • Compliance-ready: SOC 2, ISO 27001, HIPAA
  • Entry pricing from $19/mo

Cons

  • Pricing climbs quickly beyond the $19–$39 public tiers
  • Five pricing plans complicate comparing value
  • 2022 stored and reflected XSS CVEs hit the enterprise edition
  • Trustpilot rating is 4/5 — good, not great

Sources & method

- 11 sources - SOC 2, ISO 27001, HIPAA posture with a Trust Center; two 2022 XSS CVEs in the on-prem enterprise product.

official x2review x5security x3news x1
  • CVE-2022-29727 — Stored XSS, Stored cross-site scripting in signup parameter, enterprise survey software (2022).
  • CVE-2022-29728 — Reflected XSS, Reflected cross-site scripting vulnerability in enterprise edition (2022).

Key stats

  • Value for money: 3/5

    Rating

  • $19/mo

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 3/5. Entry cheap, higher tiers climb fast
  • Ease of use: 4/5. Users praise conversational format
  • Feature depth: 4/5. NPS, social listening, AI, HubSpot routing
  • Support quality. No direct evidence in sources
  • Security posture: 3/5. SOC 2/ISO/HIPAA, but 2022 XSS CVEs
  • 4/5 Trustpilot rating Company reviews
  • $19/mo Starting price Public plans reach $39+
  • 2,153 G2 reviews All SurveySparrow Inc. products
  • $1.4M Funding raised Seed, per PitchBook/Tracxn

Pricing

Basic

$19/mo

  • Entry public plan
  • Core survey features

Business

$39/mo

  • Higher limits
  • Advanced features

Enterprise

Not disclosed

  • Security reviews, DPA
  • HIPAA options

Security

SOC 2, ISO 27001, HIPAA posture with a Trust Center; two 2022 XSS CVEs in the on-prem enterprise product.

  • CVE-2022-29727 — Stored XSSStored cross-site scripting in signup parameter, enterprise survey software (2022).⁷
  • CVE-2022-29728 — Reflected XSSReflected cross-site scripting vulnerability in enterprise edition (2022).⁶

What users say

Users broadly praise the conversational survey experience, with roughly 4-star ratings and mostly positive reviews.

“I like SurveySparrow's conversational …”
G2 review
“Overall, my experience has been posit…”
Gartner review
“SurveySparrow is exactly what we we…”
HubSpot Marketplace review

Companies that use it

  • Decathlon
Full analysis

Based on 20+ public sources including G2, Trustpilot, Gartner, NVD, and third-party pricing analyses; snippets truncated in places.

Solid conversational CX survey suite from $19/mo; compliance-strong but 2022 XSS CVEs. Overkill for simple polls.

Methodology

Based on 20+ public sources including G2, Trustpilot, Gartner, NVD, and third-party pricing analyses; snippets truncated in places.

Read how a report is made.

Sources

  1. SurveySparrow Reviews 2026 — G2g2.com
    review
  2. SurveySparrow Reviews & Ratings 2026 — Gartnergartner.com
    review
  3. SurveySparrow Customer Reviews — Trustpilottrustpilot.com
    review
  4. SurveySparrow Pricing: Worth It or Consider Alternatives — Formbricksformbricks.com
    review
  5. SurveySparrow Pricing 2026 — TrustRadiustrustradius.com
    review
  6. CVE-2022-29728 Detail — NVDnvd.nist.gov
    security
  7. Survey Sparrow Enterprise Stored XSS — Exploit-DBexploit-db.com
    security
  8. Surveysparrow Trust Center — SOC 2, ISO 27001, HIPAA — TrustListstrustlists.org
    security
  9. Online Survey Software Pricing & Plans — SurveySparrowsurveysparrow.com
    official
  10. SurveySparrow on HubSpot Marketplaceecosystem.hubspot.com
    official
  11. SurveySparrow Ranked #1 in G2's Fastest Growing — PR Newswireprnewswire.com
    news

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