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SurveySparrow vs Formbricks

SurveySparrow and Formbricks both land on Depends.

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SurveySparrow versus Formbricks
CompareSurveySparrowFormbricks
VerdictDependsDepends
Best forMid-sized CX teamsPrivacy-first, GDPR-sensitive teams
Who it's not forTeams needing only basic polls . free form tools sufficeTeams needing fast, responsive vendor support
PrivacySOC 2, ISO 27001, HIPAA posture with a public Trust Center; two 2022 XSS CVEs in the on-prem enterprise product.⁷No known public vulnerabilities found in the sources reviewed.
Support qualityNo direct evidence in sourcesNegative reviews cite month-long response times
Public sentimentUsers broadly praise the conversational survey experience, with roughly 4-star ratings and mostly positive reviews.¹Reviewers like the clean, no-code, open-source survey experience; the few negative reviews flag slow vendor support response.12
Biggest gotchaEntry prices cover limited features; real costs rise with higher suites and enterprise tiers⁴Support response reportedly exceeds a month per negative reviewers . budget for community-driven help.13

Pick SurveySparrow when

  • Mid-sized CX teams
  • NPS/CSAT tracking
  • Conversational survey fans
  • Regulated industries needing HIPAA

When SurveySparrow is not a fit

  • Teams needing only basic polls . free form tools suffice
  • Budget-first buyers; costs climb past public tiers
  • Security-strict shops wary of 2022 XSS CVEs
  • One-off survey senders . overkill

Pick Formbricks when

  • Privacy-first, GDPR-sensitive teams
  • Self-hosters avoiding per-response fees
  • SaaS teams wanting in-app surveys
  • Open-source buyers

When Formbricks is not a fit

  • Teams needing fast, responsive vendor support
  • Buyers who refuse any self-hosting or IT involvement
  • Anyone demanding named enterprise customer references
  • One-off survey needs . a free form tool is enough

Sources

  1. SurveySparrow Reviews 2026 . G2g2.com
    review
  2. SurveySparrow Reviews & Ratings 2026 . Gartnergartner.com
    review
  3. SurveySparrow Customer Reviews . Trustpilottrustpilot.com
    review
  4. SurveySparrow Pricing: Worth It or Consider Alternatives . Formbricksformbricks.com
    review
  5. SurveySparrow Pricing 2026 . TrustRadiustrustradius.com
    review
  6. CVE-2022-29728 Detail . NVDnvd.nist.gov
    security
  7. Survey Sparrow Enterprise Stored XSS . Exploit-DBexploit-db.com
    security
  8. Surveysparrow Trust Center . SOC 2, ISO 27001, HIPAA . TrustListstrustlists.org
    security
  9. Online Survey Software Pricing & Plans . SurveySparrowsurveysparrow.com
    official
  10. SurveySparrow on HubSpot Marketplaceecosystem.hubspot.com
    official
  11. SurveySparrow Ranked #1 in G2's Fastest Growing . PR Newswireprnewswire.com
    news
  12. Formbricks Reviews . G2g2.com
    review
  13. Formbricks Reviews . Trustpilottrustpilot.com
    review
  14. Formbricks Reviews (2026) . Product Huntproducthunt.com
    review
  15. Formbricks Review: The Open Source Typeform Alternative . OpenTechHubopentechhub.io
    review
  16. Formbricks Review . ApiX-Driveapix-drive.com
    review