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Teamwork.com Review

Depends

Should I use Teamwork.com?

AI-powered PSA platform to manage projects, optimize resources, forecast capacity, and give real-time visibility into performance and profitability. - teamwork.com

· 1 month ago

Buy it if you run a client-services team that bills time and needs utilization, capacity, and margin visibility. Skip it if you just need task management — ClickUp, Asana, or a spreadsheet is simpler and cheaper.

Confidence

Medium. Based on 10 public sources. No named customer companies or security incidents appeared in the evidence.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Deliver$10.99–$13.99/user/mo
GrowUp to $19.99/user/mo
Scale~$69.99+/user/mo, custom

Best for

  • Agencies billing client time
  • Professional services teams tracking utilization
  • Client-work teams needing margin visibility
  • Software implementation teams

Not for

  • Internal teams with zero billable time
  • Small teams wanting a simple task list
  • MSPs — SuperOps or ConnectWise fit better
  • Buyers wanting AI that executes delivery work

Gotchas - check before you buy

high

Enterprise controls (SSO/SCIM, audit logs, priority support) sit behind a custom Scale tier at ~$69.99+/user/month.

medium

Teamwork AI is free only for an introductory period; usage-based AI credits launch September 2026.

medium

Reviewers report slow loading and lag; the app depends on constant internet connectivity.

low

Some long-time users have migrated to ClickUp — test data export before committing.

Pros and cons

Pros

  • Full PSA suite: projects, resource scheduling, capacity forecasting, profitability reporting
  • Free tier suits small teams getting started
  • AI included in all paid plans during introductory period
  • Long-tenured users praise thorough support

Cons

  • 62% of 63 Capterra reviews are negative
  • Users report slow loading, lag, constant internet dependence
  • AI becomes a paid usage-based credit system from September 2026
  • SSO, SCIM, audit logs locked behind custom-priced Scale tier

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed. security page documents product security practices.

official x2review x7security x1

Key stats

  • Value for money: 4/5

    Rating

  • $0

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 4/5. Entry plans affordable; AI credits billable soon
  • Ease of use: 2/5. Capterra users cite slow loading and lag
  • Feature depth: 4/5. Full PSA suite: resourcing, capacity, profitability
  • Support quality: 4/5. 12-year user calls support thorough
  • Security posture: 3/5. Public security page; SSO gated to top tier
  • 4.4/5 Trustpilot rating 1,009 reviews
  • $10.99/user/mo Starting price Deliver plan, annual billing
  • Yes Free tier Suited to small teams
  • ~$69.99+/user/mo Enterprise tier Scale plan, custom-priced

Pricing

Free

$0

  • Basic task management
  • Suited to small teams

Deliver

$10.99–$13.99/user/mo

  • Expanded task management and status tracking
  • AI included (introductory period)

Grow

Up to $19.99/user/mo

  • Mid-tier resource and workflow features

Scale

Not disclosed

  • Portfolio management, advanced permissions
  • SSO/SCIM, audit logs, priority support

Security

No known vulnerabilities found in the sources reviewed. security page documents product security practices.

What users say

Long-time users praise thorough support, but Capterra reviewers heavily criticize speed, lag, and constant-internet dependency.

“I have used Teamwork for 12+ years across different chapters of my career. The support is thorough, and the product is great. We had to migrate to ClickUp,”
Trustpilot review
“Most users report performance and speed concerns, including slow loading, lag, dependence on constant internet connectivity.”
Capterra review summary
Full analysis

Based on 10 public sources. No named customer companies or security incidents appeared in the evidence.

Solid PSA for agencies billing client time; overkill as a plain task app. AI usage fees start Sept 2026.

Methodology

Based on 10 public sources. No named customer companies or security incidents appeared in the evidence.

Read how a report is made.

Sources

  1. official
  2. official
  3. security
  4. review
  5. review
  6. Teamwork.com pricing tiers and coststhedigitalprojectmanager.com
    review
  7. review
  8. review
  9. review
  10. review

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