Report

Should I Use Teamwork.com?

teamwork.com·Analyzed 1 day ago·9/18/2026·Based on 10 sources

AI-powered PSA platform to manage projects, optimize resources, forecast capacity, and give real-time visibility into performance and profitability.

Depends

Buy it if you run a client-services team that bills time and needs utilization, capacity, and margin visibility.

Solid PSA for agencies billing client time; overkill as a plain task app. AI usage fees start Sept 2026.

Confidence: Medium

4.4/5

Trustpilot rating

1,009 reviews

$10.99/user/mo

Starting price

Deliver plan, annual billing

Yes

Free tier

Suited to small teams

~$69.99+/user/mo

Enterprise tier

Scale plan, custom-priced

Value for money

Entry plans affordable; AI credits billable soon

Ease of use

Capterra users cite slow loading and lag

Feature depth

Full PSA suite: resourcing, capacity, profitability

Support quality

12-year user calls support thorough

Security posture

Public security page; SSO gated to top tier

Pros

Full PSA suite: projects, resource scheduling, capacity forecasting, profitability reporting^²
Free tier suits small teams getting started^⁶
AI included in all paid plans during introductory period^²
Long-tenured users praise thorough support^⁵

Cons

62% of 63 Capterra reviews are negative^⁴
Users report slow loading, lag, constant internet dependence^⁴
AI becomes a paid usage-based credit system from September 2026^²
SSO, SCIM, audit logs locked behind custom-priced Scale tier^⁷

Gotchas

highEnterprise controls (SSO/SCIM, audit logs, priority support) sit behind a custom Scale tier at ~$69.99+/user/month.^⁷
mediumTeamwork AI is free only for an introductory period; usage-based AI credits launch September 2026.^²
mediumReviewers report slow loading and lag; the app depends on constant internet connectivity.^⁴
lowSome long-time users have migrated to ClickUp — test data export before committing.^⁵

Best for

Agencies billing client time
Professional services teams tracking utilization
Client-work teams needing margin visibility
Software implementation teams

Not for

Internal teams with zero billable time
Small teams wanting a simple task list
MSPs — SuperOps or ConnectWise fit better
Buyers wanting AI that executes delivery work

Pricing

Free

Basic task management
Suited to small teams

Deliver

$10.99–$13.99/user/mo

Expanded task management and status tracking
AI included (introductory period)

Grow

Up to $19.99/user/mo

Mid-tier resource and workflow features

Scale

Not disclosed

Portfolio management, advanced permissions
SSO/SCIM, audit logs, priority support

Security

No known public vulnerabilities found in the sources reviewed.

What users say

Long-time users praise thorough support, but Capterra reviewers heavily criticize speed, lag, and constant-internet dependency.

“I have used Teamwork for 12+ years across different chapters of my career. The support is thorough, and the product is great. We had to migrate to ClickUp,”

— Trustpilot review