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WAKU Care Review

Depends

Should I use WAKU Care?

Optimize your maintenance processes with WAKU Care. Discover our CMMS solution for efficient asset management, predictive maintenance, and improved system uptime. - waku-robotics.com

· 1 month ago

Buy it if you operate AGV/AMR robot fleets and need multi-vendor maintenance, spare parts, and predictive data in one platform. Skip it if you maintain a handful of conventional machines. A simple CMMS or spreadsheet does that job for less.

Confidence

Medium. Based on ~15 public sources; pricing figures and independent reviews are scarce.

Ratings

  • Value for moneyNo published pricing in evidence
  • Ease of use
  • Feature depth
  • Support quality
  • Security postureSecurity page exists, no reviewed detail

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • AGV/AMR fleet operators
  • Multi-vendor robot maintenance teams
  • Warehouse and manufacturing ops
  • Spare-parts-heavy service orgs

Not for

  • Small shops with a few machines, classic CMMS overkill
  • Buyers needing published pricing before talking to sales
  • Non-robot facilities wanting only basic work orders
  • Teams wanting a proven review track record (3 Trustpilot reviews)

Gotchas - check before you buy

medium

Pricing page exists but no figures visible, budget unknowns until sales contact

medium

Free trial terms unclear: limits, caps, and when paid tiers kick in unstated

medium

Vendor-reported ROI numbers; validate savings in your own trial before budgeting

medium

Very small public review base limits signal on long-term support quality

Pros and cons

Pros

  • Purpose-built for multi-vendor AGV/AMR fleets, not generic equipment
  • Broad module set: CMMS, EAM, FSM, spare parts, IoT insights, AI knowledge
  • Free trial with no credit card and self-service onboarding
  • Vendor claims: DEXORY saves 95% of service team time
  • Predictive maintenance using machine data before breakdowns

Cons

  • Only 3 Trustpilot reviews, thin independent track record
  • No prices visible in sources; expect sales contact for real costs
  • Robotics-first focus can complicate plain equipment maintenance
  • ROI stats (34% downtime cut) are self-reported, not independently verified

Sources & method

- 7 sources - No known vulnerabilities found in the sources reviewed.

official x4review x2security x1

Key stats

  • Ease of use: 4/5

    Rating

  • Not disclosed

    Starting price

  • 7

    Sources

  • Analyzed

  • Value for money. No published pricing in evidence
  • Ease of use: 4/5. Self-service start, onboarding assistant, no-card trial
  • Feature depth: 5/5. CMMS, EAM, FSM, spare parts, IoT, AI, AR modules
  • Support quality: 3/5. Personal onboarding offered; independent review signal thin
  • Security posture. Security page exists, no reviewed detail
  • 4/5 Trustpilot Only 3 reviews
  • Yes Free trial No credit card required
  • -34% Unplanned downtime Vendor-reported claim
  • +28% Asset availability Vendor-reported claim

Pricing

Free tier: No

Security

No known vulnerabilities found in the sources reviewed.

What users say

Independent feedback is scarce. 3 Trustpilot reviews at 4/5.

While most visible quotes are vendor-published customer stories.

“WAKU Care is the smart platform for maintenance, service, and spare parts management. Combining CMMS.”
Trustpilot review
“WAKU Care plays a crucial role in our support and maintenance strategy. It is an excellent software equipped with numerous AMR-specific and highly intelligent functionalities.”
Customer testimonial published by WAKU (not independent)

Alternatives

Compare WAKU Care with each alternative.

  • Spreadsheet + QR codes

    Fine for under-10-asset shops; costs nothing.

Companies that use it

  • DEXORY¹
  • Körber Supply Chain¹
  • Otto Group¹
  • Jugard+Künstner¹
  • Infios¹
Full analysis

Based on ~15 public sources; pricing figures and independent reviews are scarce.

Deep, robot-fleet-focused CMMS for AGV/AMR operators; overkill and price-opaque for generic small-shop maintenance.

Methodology

Based on ~15 public sources; pricing figures and independent reviews are scarce.

Read how a report is made.

Sources

  1. WAKU Care homepagewaku-robotics.com
    official
  2. WAKU Care product security pagewaku-robotics.com
    security
  3. Trustpilot reviews of waku-robotics.comuk.trustpilot.com
    review
  4. WAKU Care success stories and customerswaku-robotics.com
    official
  5. WAKU Care on RobotiqHubrobotiqhub.com
    review
  6. CMMS for AGV and AMR maintenancewaku-robotics.com
    official
  7. Maintenance cycles for AGV and AMRwaku-robotics.com
    official

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