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Fast, FREE shipping on just-landed sneakers, boots, heels & more from your favorite brands. Now that's a win. - zappos.com
Worth it. Buy for everyday shoe and apparel shopping — free two-way shipping and 365-day returns are hard to beat. Skip it if you need guaranteed delivery dates or avoid Amazon-owned companies.
Medium. Based on 12 public sources; no numeric review ratings found, so scores rely on quoted sentiment.
Varies by item
Retail shopping
medium
Shipping delays reported; don't rely on it for date-specific purchases
medium
Support quality inconsistent: 24/7 promise vs 'reps can't tell you' complaints
low
365-day returns require original condition — seals and security tags must stay intact
low
Owned by Amazon; expect Amazon-linked accounts and marketing
Value for money: 4/5
Rating
Varies by item
Starting price
12
Sources
Analyzed
Varies by item
No known vulnerabilities found in the sources reviewed; historic 2012 breach affected 24 million accounts.
Long-time buyers overwhelmingly praise free two-way shipping and easy returns, while a vocal minority reports late deliveries and poor support.
“Disaster customer service, shipping is promised and never on time, even their own reps can't tell you”
“They have never disappointed me. The free back and forth shipping alone makes it worth it. a great price and free shipping and easy returns”
“I have bought 15+ pairs of shoes from Zappos all my transactions have been awesome, right size, super fast shipping, excellent return policy.”
Compare Shoes, Sneakers, Boots, & Clothing + FREE SHIPPING | Zappos.com with each alternative.
Same parent company; Prime speeds delivery
Shoes, Sneakers, Boots, & Clothing + FREE SHIPPING | Zappos.com vs AmazonNamed competitor; premium service and in-store returns
Shoes, Sneakers, Boots, & Clothing + FREE SHIPPING | Zappos.com vs NordstromDirect brand store for sneaker drops
Shoes, Sneakers, Boots, & Clothing + FREE SHIPPING | Zappos.com vs adidas appBuy direct for exclusives and warranty
Shoes, Sneakers, Boots, & Clothing + FREE SHIPPING | Zappos.com vs Nike.comBased on 12 public sources; no numeric review ratings found, so scores rely on quoted sentiment.
Legit Amazon-owned shoe retailer; free two-way shipping and 365-day returns win, but delivery timing and support get mixed reports.
Based on 12 public sources; no numeric review ratings found, so scores rely on quoted sentiment.
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