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ADP vs Roll by ADP

ADP lands on Depends, and Roll by ADP lands on Worth it.

ADP

adp.com

Depends
Confidence: High

Buy if you're a 10-500 person company that wants one battle-tested vendor for payroll, HR, and benefits.

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ADP versus Roll by ADP
CompareADPRoll by ADP
VerdictDependsWorth it
Best forSmall businesses on RUN (1-49 employees)Solo founders and micro-teams
Who it's not forTiny teams wanting flat, transparent pricingMid-market or 50+ employee companies
PrivacyMature security program with published alerts; two past incidents appear in reviewed sources, no evidence of active breach.12No known public vulnerabilities found in the sources reviewed.
Support qualityUnresponsive rep complaints even at $52k/year spendClaims 24/7 support; parent-brand complaints noted
Public sentimentSmall-business users often praise RUN's reliability while Reddit payroll professionals and critics vent about support, pricing, and service quality.⁵Third-party reviewers call it easy to use but suited only to very small businesses with modest payroll needs.16
Biggest gotchaDedicated reps can go unresponsive after signing; support is the top complaint.³Launch price was $17/month in 2021; now $39/month . nearly doubled

Pick ADP when

  • Small businesses on RUN (1-49 employees)
  • Mid-market firms needing Workforce Now
  • Multi-state, compliance-heavy payroll
  • Consolidating payroll, benefits, and retirement

When ADP is not a fit

  • Tiny teams wanting flat, transparent pricing
  • Anyone who depends on fast, hands-on support
  • Buyers who refuse quote-only sales processes
  • Solo founders . Roll by ADP or simpler tools fit better

Pick Roll by ADP when

  • Solo founders and micro-teams
  • Phone-first owners
  • Simple hourly payroll
  • W-2 plus 1099 mixes

When Roll by ADP is not a fit

  • Mid-market or 50+ employee companies
  • Buyers wanting a full HR suite
  • Teams needing desktop-first workflows
  • Anyone needing deep reporting or analytics

Sources

  1. ADP Products . 12,447 G2 Reviewsg2.com
    review
  2. ADP Reviews . Trustpilottrustpilot.com
    review
  3. $52k/year on ADP and I can't even get my rep to respond . Redditreddit.com
    review
  4. ADP is the worst . r/humanresourcesreddit.com
    review
  5. RUN Powered by ADP Reviews . TrustRadiustrustradius.com
    review
  6. ADP . Payroll & HR Services . Yelpyelp.com
    review
  7. RUN payroll packages comparison . ADPadp.com
    official
  8. Roll by ADP pricingrollbyadp.com
    official
  9. Workforce Now best mid-market software . ADP Media Centermediacenter.adp.com
    official
  10. ADP Payroll Pricing and Fees . Forbesforbes.com
    news
  11. ADP Pricing: Hidden Costs . Workstreamworkstream.us
    news
  12. MOVEit Transfer Vulnerability alert . ADPadp.com
    security
  13. Cybercriminals Infiltrate ADP Tax Portal . Fintech Futuresfintechfutures.com
    security
  14. Companies using ADP Payroll . Enlyftenlyft.com
    news
  15. Roll by ADP homepagerollbyadp.com
    official
  16. How We Stack Uprollbyadp.com
    official