shouldiuse.io

Categories

VERDICT

ADP Review

Depends

Should I use ADP?

Get 3 months FREE when you sign up for small business payroll. Ends 10/22. - adp.com

· 1 month ago

Buy if you're a 10-500 person company that wants one battle-tested vendor for payroll, HR, and benefits. Skip it if you need transparent pricing, cheap self-serve setup, or reliably responsive support.

Confidence

High. Based on 20+ public sources: G2, Trustpilot, TrustRadius, Reddit, Forbes, and ADP's own pages.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$39/month

Roll by ADP

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
RUN Powered by ADPQuote only
Workforce NowQuote only

Best for

  • Small businesses on RUN (1-49 employees)
  • Mid-market firms needing Workforce Now
  • Multi-state, compliance-heavy payroll
  • Consolidating payroll, benefits, and retirement

Not for

  • Tiny teams wanting flat, transparent pricing
  • Anyone who depends on fast, hands-on support
  • Buyers who refuse quote-only sales processes
  • Solo founders — Roll by ADP or simpler tools fit better

Gotchas - check before you buy

high

Dedicated reps can go unresponsive after signing; support is the top complaint.

medium

Pricing is quote-only; expect per-employee fees plus add-ons for HR and benefits.

medium

Cheap entry tiers cover bare payroll; real HR needs push you into pricier packages.

low

3-months-free promo expires 10/22 and carries terms and conditions.

Pros and cons

Pros

  • Rated 4.4/5 across 12,447 G2 reviews; named small-business payroll leader
  • Workforce Now named best mid-market software on G2 (2026)
  • Full suite: payroll, HR, benefits, retirement, compliance from one vendor
  • Over 900K small businesses use RUN payroll packages
  • Roll by ADP: unlimited payroll for $39/month flat

Cons

  • Quote-only pricing with widely reported hidden fees
  • Support complaints persist even from $52k/year spenders
  • Customers report being unable to reach support
  • Payroll professionals on Reddit voice ongoing frustration

Sources & method

- 14 sources - Mature security program with published alerts; two past incidents appear in reviewed sources, no evidence of active breach.

official x3review x6security x2news x3
  • MOVEit Transfer vulnerability alert, ADP published a client-facing security alert regarding the MOVEit Transfer vulnerability (June 2023).
  • W-2 data theft via tax portal, Cybercriminals infiltrated ADP's tax portal and made off with W-2 data, per Fintech Futures reporting.

Key stats

  • Value for money: 2/5

    Rating

  • $39/month

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. Quote-only pricing with reported hidden fees and add-ons
  • Ease of use: 3/5. RUN praised by small firms; other products get mixed feedback
  • Feature depth: 5/5. Payroll, HR, benefits, retirement, compliance from one vendor
  • Support quality: 2/5. Unresponsive rep complaints even at $52k/year spend
  • Security posture: 3/5. Mature program with disclosed incidents and published alerts
  • 4.4/5 G2 rating 12,447 reviews
  • $39/mo Starting price Roll by ADP, unlimited payroll
  • No Free tier 3-month promo only, ends 10/22
  • 35,699 Companies on ADP payroll per Enlyft tracker

Pricing

Roll by ADP

$39/month

  • Unlimited payroll
  • Self-serve, app-based

RUN Powered by ADP

Quote only

  • 1-49 employees
  • Tiered packages, per-employee fees

Workforce Now

Quote only

  • Mid-market HR + payroll
  • Sales-led demo

Security

Mature security program with published alerts; two past incidents appear in reviewed sources, no evidence of active breach.

  • MOVEit Transfer vulnerability alertADP published a client-facing security alert regarding the MOVEit Transfer vulnerability (June 2023).12
  • W-2 data theft via tax portalCybercriminals infiltrated ADP's tax portal and made off with W-2 data, per Fintech Futures reporting.13
Full analysis

Based on 20+ public sources: G2, Trustpilot, TrustRadius, Reddit, Forbes, and ADP's own pages.

Payroll giant: deep features, 4.4/5 on G2, but quote-only pricing and weak support. Fit depends on size.

Methodology

Based on 20+ public sources: G2, Trustpilot, TrustRadius, Reddit, Forbes, and ADP's own pages.

Read how a report is made.

Sources

  1. ADP Products — 12,447 G2 Reviewsg2.com
    review
  2. ADP Reviews — Trustpilottrustpilot.com
    review
  3. $52k/year on ADP and I can't even get my rep to respond — Redditreddit.com
    review
  4. ADP is the worst — r/humanresourcesreddit.com
    review
  5. RUN Powered by ADP Reviews — TrustRadiustrustradius.com
    review
  6. ADP — Payroll & HR Services — Yelpyelp.com
    review
  7. RUN payroll packages comparison — ADPadp.com
    official
  8. Roll by ADP pricingrollbyadp.com
    official
  9. Workforce Now best mid-market software — ADP Media Centermediacenter.adp.com
    official
  10. ADP Payroll Pricing and Fees — Forbesforbes.com
    news
  11. ADP Pricing: Hidden Costs — Workstreamworkstream.us
    news
  12. MOVEit Transfer Vulnerability alert — ADPadp.com
    security
  13. Cybercriminals Infiltrate ADP Tax Portal — Fintech Futuresfintechfutures.com
    security
  14. Companies using ADP Payroll — Enlyftenlyft.com
    news

Add this review to your site

This check for ADP says Depends.

Put the badge on your site.

Visitors see the independent review.

The link points here, and search engines follow it.

This is the badge visitors see on your site.

Depends ADP Independent review on Should I Use It

Paste one snippet. Keep the link as it is. A nofollow tag stops search engines from following it.

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.