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Should I Use ADP?

adp.com·Analyzed 1 day ago··Based on 14 sources

Get 3 months FREE when you sign up for small business payroll. Ends 10/22.

Verdict

Depends

Buy if you have 1-49 employees and want payroll, tax filing, and compliance fully handled, especially multi-state.

Confidence: Medium

Skip if you are a solo founder, contractor-only, or need transparent pricing and reachable support.

Enterprise-grade payroll, 4.4/5 on 12,310 G2 reviews — great hands-off tax filing, weak on pricing transparency and support.

Key stats

  • Value for money: 3/5

    Rating

  • $39/month

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Core plans quote-based; Roll tier is cheap
  • Ease of use: 3/5. Roll is simple; Workforce Now criticized
  • Feature depth: 5/5. Full HCM suite; G2 payroll leader
  • Support quality: 2/5. Yelp and BBB cite unreachable support
  • Security posture: 3/5. Formal program, but MOVEit and partner breach
  • 4.4/5 G2 rating 12,310 reviews across ADP products
  • $39/mo Starting price Roll by ADP, unlimited payroll
  • 900K+ Small-business scale small businesses on RUN Powered by ADP
  • 3 months free Current promo small business payroll, ends 10/22, terms apply

Pricing

Roll by ADP

$39/month

  • Unlimited payroll runs
  • Chat-based, self-serve

RUN Powered by ADP

Not disclosed

  • For 1-49 employees
  • Full-service payroll packages
  • Tax filing handled

ADP Workforce Now

Not disclosed

  • Mid-market HR + payroll suite
  • Per-employee pricing via sales
Best for and not for

Best for

  • 1-49 employee businesses
  • Multi-state payroll and tax compliance
  • Mid-market HR + payroll consolidation
  • Owners who want payroll fully handled

Not for

  • Solo founders — the onboarding overhead outweighs the value
  • Contractor-only teams
  • Buyers who demand transparent upfront pricing
  • Teams needing fast, reachable customer support

Biggest gotcha

  • highReal per-employee rates come via sales quote; vary by state, pay frequency, and add-ons.⁶
  • medium3-months-free promo requires terms acceptance and auto-renews; verify before the 10/22 deadline.14
  • mediumBBB complaints and Yelp reviews cite unreachable customer service after signup.⁹

Pros

  • 4.4/5 across 12,310 G2 reviews¹
  • Named G2 mid-market best software and small-business payroll leader, 2026²
  • 900K+ small businesses use RUN Powered by ADP⁴
  • Roll by ADP offers flat $39/month unlimited payroll³
  • Publishes security alerts and maintains a formal security program

Cons

  • Core plans are quote-based; no upfront pricing⁵
  • Customers report difficulty reaching support⁸
  • Complaint history tracked at BBB⁹
  • Workforce Now draws sharp criticism from HR users on Reddit⁷
  • 2025 ransomware hit on ADP partner exposed customer employee data12

Security

Formal security program with alert pages; 2023 MOVEit exposure and a 2025 partner breach affected customer data.

  • MOVEit Transfer vulnerabilityADP published an alert about the MOVEit Transfer vulnerability affecting it (June 2023).11
  • Partner ransomware breach exposed Broadcom employee dataRansomware hit a payroll provider tied to ADP, exposing five Broadcom employees' data (May 2025).12
  • 2011 data breach investigationADP announced it was investigating a data breach (Reuters, 2011).13

Companies that use it

  • Wellspring Family Services

Methodology

Based on 14+ public sources; many review snippets were truncated, so quotes are limited to verbatim titles.

Sources

  1. ADP Products | Read 12310 Reviews on G2g2.com
    review
  2. ADP Workforce Now named Best Software for Mid-Market (G2 2026)mediacenter.adp.com
    official
  3. Roll by ADP pricing — $39/month unlimited payrollrollbyadp.com
    official
  4. RUN Powered by ADP payroll packages comparisonadp.com
    official
  5. ADP Payroll Pricing And Fees (2026 Guide) — Forbesforbes.com
    news
  6. ADP Pricing: How Much Does ADP Really Cost in 2026? — Workstreamworkstream.us
    news
  7. ADP is the worst : r/humanresourcesreddit.com
    review
  8. ADP Payroll & HR Services — Yelpyelp.com
    review
  9. ADP, Inc. | BBB Complaintsbbb.org
    review
  10. ADP Reviews — Trustpilottrustpilot.com
    review
  11. ADP MOVEit Transfer Vulnerability alertadp.com
    security
  12. Broadcom employee data stolen after hit on payroll providernews.slashdot.org
    news
  13. ADP says investigating data breach — Reutersreuters.com
    news
  14. ADP 3-month offer termsadp.com
    official

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