Comparison

BRT vs GLS

BRT and GLS both land on Depends.

BRT

Depends

Confidence: Medium

Choose BRT only if you are an Italian business shipping at volume with a negotiated contract and carrier integrations.

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GLS

Depends

Confidence: Medium

Only worth it if you are a European shipper with negotiated contract rates and dense GLS coverage in your region.

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BRT versus GLS
Compare	BRT	GLS
Verdict	Depends	Depends
Best for	Italian e-commerce sellers	EU cross-border e-commerce shipping
Who it's not for	Consumers sending one-off parcels	US-first brands
Privacy	One community-reported XSS on via Open Bug Bounty; no known breaches in sources reviewed.^⁹	One reported tracking-page data leak (April 2024, since fixed); active GLS-themed phishing; no open vulnerabilities in sources reviewed.
Support quality	1.1/5 from 18,732 Trustpilot reviewers	Terrible-experience reports across eBay, Reddit, Trustpilot
Public sentiment	Consumers rate BRT 1.1/5 on Trustpilot across 18,732 reviews while business integrations rate it 4.6/5 on AfterShip.^¹	Reviews skew heavily negative . delivery failures, poor tracking, and weak support . though a smaller AfterShip base rates it 4.2/5.¹¹
Biggest gotcha	Trustpilot 1.1/5 from 18,732 reviews signals widespread delivery dissatisfaction . verify service in your area first.^¹	GLS-themed phishing emails with malicious links circulate; GLS publishes fraud warnings.

Pick BRT when

Italian e-commerce sellers
High-volume shippers with negotiated rates
Businesses needing Italy-wide parcel coverage

When BRT is not a fit

Consumers sending one-off parcels
Time-critical or fragile shipments
Businesses wanting transparent public pricing
Guess: non-Italian companies needing global support

Pick GLS when

EU cross-border e-commerce shipping
Businesses with negotiated parcel contracts
Germany and Central Europe domestic volume

When GLS is not a fit

US-first brands (1.2/5 US reviews)
Sellers whose ratings hinge on delivery experience
One-off personal shippers . phishing lookalikes abound
Anyone needing transparent public pricing

Sources

BRT Reviews | Trustpilottrustpilot.com
review
BRT Bartolini Reviews | AfterShipcarriers.aftership.com
review
brt.it Reviews | Reviews.ioreviews.io
review
BRT couriers . Reddit r/Italiareddit.com
review
Working at BRT: Employee Reviews | Indeedindeed.com
review
BRT official sitebrt.it
official
BRT contacts, tracking, integration | Cargosoncargoson.com
official
Shipping with BRT Bartolini | Shopify Helphelp.shopify.com
official
brt.it XSS report | Open Bug Bountyopenbugbounty.org
security
BRT product security pagebrt.it
official
Read Customer Service Reviews of gls-group.net - Trustpilottrustpilot.com
review
Read Customer Service Reviews of gls-us.com - Trustpilottrustpilot.com
review
GLS USA Reviews - AfterShipcarriers.aftership.com
review
Working at Gls Companies: Employee Reviews | Indeed.comindeed.com
review
GLS shipping is annoying as hell : r/ThredUp - Redditreddit.com
review
Gls shipping | Ask a Mentor - eBay Communitycommunity.ebay.com
review