Dialpad
Depends
Confidence: Medium
Buy if you're a sales or support-heavy team that wants AI-driven calling and can tolerate weak vendor support.
New check
Comparison
Dialpad vs Grasshopper
Dialpad and Grasshopper both land on Depends.
Grasshopper
Depends
Confidence: Medium
A reasonable pick for a solo founder or tiny US team that just needs a second business number on their phones.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Sales and support teams wanting AI call intelligence | Solo founders needing a second number |
| Who it's not for | Solopreneurs wanting a cheap second phone line | Healthcare providers . not HIPAA compliant |
| Privacy | No public CVEs found; publishes a trust center, HIPAA-compliant, Google Cloud hosted . but disclosed a 2023 data incident and faces a privacy class action.⁶ | No known public vulnerabilities found for this product in reviewed sources; not HIPAA compliant per HIPAA Journal. |
| Support quality | Users call support among the industry's worst | Advertises 24/7; billing complaints suggest otherwise |
| Public sentiment | Users praise the clean interface and AI features but repeatedly slam support quality and billing practices.³ | Multi-year users complain most about hidden fees, billing, and cancellation, while reviewers acknowledge the core service is simple and functional. |
| Biggest gotcha | Support quality is the loudest complaint in reviews; expect self-service on lower tiers³ | Hidden fees reportedly accumulate over years; audit every invoice before committing |
Pick Dialpad when
- Sales and support teams wanting AI call intelligence
- Remote teams unifying phone, SMS, and video
- Mid-market contact centers
- HIPAA-regulated practices needing compliant calling
When Dialpad is not a fit
- Solopreneurs wanting a cheap second phone line
- Teams that need responsive vendor support
- Buyers avoiding usage-based AI billing
- Very small teams . overkill; use a simpler VoIP
Pick Grasshopper when
- Solo founders needing a second number
- Mobile-first tiny teams
- US-based small businesses
- Non-technical users wanting simple setup
When Grasshopper is not a fit
- Healthcare providers . not HIPAA compliant
- Fee-sensitive buyers . hidden-fee reports are common
- Teams needing analytics, integrations, or call-center features
- International teams needing global coverage
Sources
review
review
review
review
- Dialpad Pricing Breakdown (Emitrr)emitrr.comreview
security
security
- Dialpad Trust Centertrust.dialpad.comofficial
- CSA STAR Registry Listing for Dialpadcloudsecurityalliance.orgsecurity
- Dialpad Raises $170M, Valuation $2.2Bdialpad.comnews
- Dialpad 2026 Company Profile (Tracxn)tracxn.comnews
- AI in logistics: TRAFFIX use casedialpad.comofficial
- AI Agent Conversations Credits (Dialpad Help)help.dialpad.comofficial
- Grasshopper vs. Dialpadgrasshopper.comofficial
- Sign Up for Grasshopper - Pricing Starting at $14/monthgrasshopper.comofficial
- Grasshopper Virtual Phone Systemgrasshopper.comofficial