Facilio
Depends
Confidence: Medium
Buy it if you operate a large multi-site building portfolio with vendors, tenants, and compliance obligations . and have budget for a real rollout.
New check
Comparison
Facilio vs UpKeep
Facilio and UpKeep both land on Depends.
UpKeep
Depends
Confidence: Medium
Buy if you run a real maintenance operation with technicians in the field and want mobile work orders.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Multi-site property portfolios | In-house maintenance teams |
| Who it's not for | Small facilities teams . this is overkill for basic work orders | Small shops with a handful of assets . a spreadsheet does the job |
| Privacy | No known public vulnerabilities found in the sources reviewed.10 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Listed as top pro in G2 reviews | Review snippets truncated; no reliable signal |
| Public sentiment | G2 reviewers say Facilio exceeded their expectations, with customer support the most-cited pro; other directory reviews are too sparse to characterize.² | G2 users praise the mobile work-order experience, while some reviewers note limitations and rival vendors actively court UpKeep's buyers.14 |
| Biggest gotcha | Tiered, quote-based pricing . no public per-unit rates; expect sales negotiation before seeing real cost⁷ | Competitors market themselves as better-value; benchmark pricing against Maintainly-class tools. |
Pick Facilio when
- Multi-site property portfolios
- Building owners & operators
- Vendor/contractor-heavy facilities teams
- Compliance-heavy building ops
When Facilio is not a fit
- Small facilities teams . this is overkill for basic work orders
- Single-building owners needing simple maintenance tracking
- Buyers who require transparent published pricing
- Teams wanting a lightweight CMMS live in days
Pick UpKeep when
- In-house maintenance teams
- Facilities and plant managers
- Field technicians needing mobile work orders
- Manufacturing operations
When UpKeep is not a fit
- Small shops with a handful of assets . a spreadsheet does the job
- Buyers needing heavy enterprise configurability . legacy CMMS may fit better
- Anyone not maintaining physical assets . it's built for maintenance crews
Sources
- Facilio Reviews - G2g2.comreview
review
- 57 Facilio Customer Reviews - FeaturedCustomersfeaturedcustomers.comreview
- 35 Facilio Case Studies - FeaturedCustomersfeaturedcustomers.comreview
review
- Facilio Pricingfacilio.comofficial
- Helpdesk AI Pricingfacilio.comofficial
- Berkeley Case Studyfacilio.comofficial
- Facilio Securityfacilio.comsecurity
- Access Control Settings - Facilio Docsfacilio.comsecurity
- Facilio $43M Total Fundingstartupfundraising.comnews
- Facilio's enterprise-wide platform - FacilitiesNetfacilitiesnet.comnews
- UpKeep Reviews, Pros and Conssoftwareadvice.comreview
- UpKeep Maintenance Management Reviewstrustpilot.comreview