G2
Depends
Confidence: Medium
Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.
New check
Comparison
G2 vs Trustpilot
G2 and Trustpilot both land on Depends.
Trustpilot
Depends
Confidence: Medium
Buy if you run a mid-size ecommerce brand with $300+/month budget for social proof and Shopify integrations.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | B2B software buyers shortlisting tools | Mid-size ecommerce brands |
| Who it's not for | Vendors without five-figure budgets | Small or local businesses . Google Reviews is free |
| Privacy | No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.⁵ | One medium-severity plugin CVE (CVE-2025-57997, CVSS 4.3) and one reported data-exposure incident; no core-platform breach found in sources. |
| Support quality | Trustpilot and BBB complaints about G2's service | Sales pressure and complaint-site reports |
| Public sentiment | Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.⁷ | Mixed-to-negative: users value the consumer reach but repeatedly report review removal, fake reviews, and hard-sell renewals. |
| Biggest gotcha | Vendor contracts are negotiated and opaque; budget five figures annually before committing.⁶ | Renewals increase annually and are enforced aggressively . Vendr and Capterra reviewers both flag this |
Pick G2 when
- B2B software buyers shortlisting tools
- Teams wanting peer reviews pre-demo
- SaaS vendors building review-based social proof
- Marketers using buyer-intent data
When G2 is not a fit
- Vendors without five-figure budgets
- Anyone expecting unbiased star ratings
- Consumer-product shoppers . B2B only
- Buyers wanting deep technical vetting
Pick Trustpilot when
- Mid-size ecommerce brands
- Shopify stores wanting trust widgets
- Teams with $300+/mo marketing budget
- Businesses rebuilding reputation after fake reviews
When Trustpilot is not a fit
- Small or local businesses . Google Reviews is free
- B2B software sellers . G2 fits buyers better
- Low-volume sellers for whom $299/mo minimum never pays off
- Anyone averse to hard-sell renewals and upsell calls
Sources
- G2 (company) . Wikipediaen.wikipedia.orgnews
- G2 . product siteg2.comofficial
- Sell G2 . Planssell.g2.comofficial
- Sell G2 . Review Generationsell.g2.comofficial
- G2 Data Processing Addendumlegal.g2.comofficial
- G2 Software Pricing . Vendrvendr.comnews
- Read Customer Service Reviews of www.g2.com . Trustpilottrustpilot.comreview
review
- G2 Reviews . Glassdoorglassdoor.comreview
- G2 . BBB Complaintsbbb.orgreview
review
- G2 Security Rating . UpGuardupguard.comsecurity
- G2 Security pageg2.comsecurity
- G2 Raises $157M Series D . PR Newswireprnewswire.comnews
- G2 Launches Conversational Review Experiences . Yahoo Financefinance.yahoo.comnews
- Trustpilot Reviews of trustpilot.com (113,649 reviews)trustpilot.comreview