Comparison

G2 vs Trustpilot

G2 and Trustpilot both land on Depends.

G2

Depends

Confidence: Medium

Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.

Depends

Confidence: Medium

Buy if you run a mid-size ecommerce brand with $300+/month budget for social proof and Shopify integrations.

G2 versus Trustpilot
Compare	G2	Trustpilot
Verdict	Depends	Depends
Best for	B2B software buyers shortlisting tools	Mid-size ecommerce brands
Who it's not for	Vendors without five-figure budgets	Small or local businesses . Google Reviews is free
Privacy	No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.^⁵	One medium-severity plugin CVE (CVE-2025-57997, CVSS 4.3) and one reported data-exposure incident; no core-platform breach found in sources.
Support quality	Trustpilot and BBB complaints about G2's service	Sales pressure and complaint-site reports
Public sentiment	Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.^⁷	Mixed-to-negative: users value the consumer reach but repeatedly report review removal, fake reviews, and hard-sell renewals.
Biggest gotcha	Vendor contracts are negotiated and opaque; budget five figures annually before committing.^⁶	Renewals increase annually and are enforced aggressively . Vendr and Capterra reviewers both flag this