Comparison

Gorelo vs Syncro

Gorelo and Syncro both land on Depends.

Gorelo

Depends

Confidence: Medium

Buy if you're a solo or small MSP wanting one flat-priced tool for ticketing, RMM, and billing.

Depends

Confidence: Medium

Buy if you're a small-to-mid MSP wanting RMM, PSA, patching, and billing in one flat per-technician platform.

Gorelo versus Syncro
Compare	Gorelo	Syncro
Verdict	Depends	Depends
Best for	Solo and small MSPs	Small-to-mid MSPs
Who it's not for	MSPs needing rich third-party integrations	One-person shops needing only ticketing and remote access
Privacy	No known public vulnerabilities found in the sources reviewed.^⁴	No CVEs for the MSP platform in these sources, but its remote admin tool was abused by the Iran-backed MuddyWater group.
Support quality	Founder answers users directly; active Discord.	Mixed: reviews praise support, Reddit calls it nightmare
Public sentiment	r/msp users consistently praise Gorelo as a refreshingly good all-in-one while acknowledging it is newer than incumbents.^⁶	Polarized: 4.6/5 on G2, but r/msp threads loudly cite price hikes, support struggles, and departures.¹³
Biggest gotcha	$99 per tech per month billed yearly; no cheaper or monthly entry tier advertised.¹¹	RMM admin tools are attack targets: MuddyWater abused Syncro's tool; enforce MFA and access restrictions.