GoTo
Depends
Confidence: Medium
Mid-sized companies with IT staff get real value from the unified voice, video, and webinar stack.
New check
Comparison
GoTo vs Dialpad
GoTo and Dialpad both land on Depends.
Dialpad
Depends
Confidence: Medium
Buy if you're a sales or support-heavy team that wants AI-driven calling and can tolerate weak vendor support.
| Compare | GoTo | Dialpad |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-sized companies (50-500 staff) | Sales and support teams wanting AI call intelligence |
| Who it's not for | Small teams wanting simple, cheap dial tone | Solopreneurs wanting a cheap second phone line |
| Privacy | Breached in 2022; encrypted backups stolen, disclosed January 2023.⁹ | No public CVEs found; publishes a trust center, HIPAA-compliant, Google Cloud hosted . but disclosed a 2023 data incident and faces a privacy class action. |
| Support quality | Official complaints page; negative deployment threads | Users call support among the industry's worst |
| Public sentiment | Sentiment splits: enterprise reviewers like the feature breadth while smaller deployments and Trustpilot reviewers report pricing and support frustration.³ | Users praise the clean interface and AI features but repeatedly slam support quality and billing practices. |
| Biggest gotcha | Quote-based pricing with documented hidden costs; get every fee itemized before signing⁸ | Support quality is the loudest complaint in reviews; expect self-service on lower tiers |
Pick GoTo when
- Mid-sized companies (50-500 staff)
- Teams bundling phone, meetings, webinar
- Orgs with IT admin support
- Hybrid teams needing mobile + desk apps
When GoTo is not a fit
- Small teams wanting simple, cheap dial tone
- Buyers without IT staff to manage the platform
- Security-sensitive orgs given the 2022-2023 breaches
- Anyone who hates opaque quote-based pricing
Pick Dialpad when
- Sales and support teams wanting AI call intelligence
- Remote teams unifying phone, SMS, and video
- Mid-market contact centers
- HIPAA-regulated practices needing compliant calling
When Dialpad is not a fit
- Solopreneurs wanting a cheap second phone line
- Teams that need responsive vendor support
- Buyers avoiding usage-based AI billing
- Very small teams . overkill; use a simpler VoIP
Sources
- GoTo Connect Plans & Pricinggoto.comofficial
official
review
- GoTo Connect Reviews from Real Userstrustradius.comreview
- Trustpilot reviews of goto.comtrustpilot.comreview
- GoTo Connect Review and Pricingbusiness.comreview
review
- GoTo Connect Hidden Costs: What the Quote Hidestechmode.comreview
- GoTo says hackers breached its dev environment, cloud storagebleepingcomputer.comsecurity
- GoTo loses encrypted backups to hackersuk.pcmag.comsecurity
- LastPass & GoTo incident - Cloud Threat Landscapethreats.wiz.iosecurity
review
- GoTo Trust Centergoto.comofficial
review
review