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Should I use GoTo?

Business Communication & IT Support Software - goto.com

Depends. Mid-sized companies with IT staff get real value from the unified voice, video, and webinar stack. Small teams and security-sensitive buyers should choose a cheaper, simpler VoIP with a cleaner breach record.

Confidence

Medium. Based on 14 public sources; many keyword collisions (programming 'goto', Indonesian GoTo Group) excluded. Review snippets were truncated, limiting quote depth.

Ratings

  • Value for money
  • Ease of useNo usability evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not published; sales quote

GoTo Connect

ModelQuote-based
Monthly feesNot disclosed
HardwareNot disclosed
GoTo MeetingPlan-based
GoTo WebinarTiered

Best for

  • Mid-sized companies (50-500 staff)
  • Teams bundling phone, meetings, webinar
  • Orgs with IT admin support
  • Hybrid teams needing mobile + desk apps

Not for

  • Small teams wanting simple, cheap dial tone
  • Buyers without IT staff to manage the platform
  • Security-sensitive orgs given the 2022-2023 breaches
  • Anyone who hates opaque quote-based pricing

Gotchas - check before you buy

high

Quote-based pricing with documented hidden costs; get every fee itemized before signing

high

Repeat security incidents (2022-2023); request current security posture and attestations before contracting

medium

Mixed real-world feedback: a 50-person rollout on r/VOIP went badly; pilot first

low

Multiple bundles (Connect, Meeting, Webinar); confirm the exact SKU and user counts you need

Pros and cons

Pros

  • All-in-one voice, video, and webinar suite with iOS and Android apps
  • AI Receptionist feature available
  • Named enterprise customers including Little Caesars
  • Long pedigree: GoToConnect formerly Jive; company formerly LogMeIn

Cons

  • A 50-person company on r/VOIP says 'I would not recommend'
  • Reviewers question whether the high price is worth it
  • Hidden costs documented in sales quotes
  • 2022 hackers breached GoTo's dev environment and cloud storage
  • Encrypted customer backups stolen in the breach

Sources & method

Analyzed 10/03/2026 - 14 sources - Breached in 2022; encrypted backups stolen, disclosed January 2023. Further incident analysis published in 2025.

official x4review x7security x3
  • 2022 dev environment breach, GoTo said hackers breached its development environment and cloud storage.
  • Encrypted backups stolen, GoTo (LastPass sibling) confirmed attackers stole customers' encrypted backups.
  • 2025 incident commentary, Security analysis of a recent GoTo breach published May 2025.

Key stats

  • Value for money: 2/5

    Rating

  • Not published; sales quote

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. High price and hidden costs reported
  • Ease of use. No usability evidence in sources
  • Feature depth: 4/5. All-in-one voice, video, webinar, AI receptionist
  • Support quality: 2/5. Official complaints page; negative deployment threads
  • Security posture: 2/5. 2022 breach; encrypted backups stolen
  • Quote-based Pricing model Hidden costs reported in quotes
  • 2+ Reported breaches 2022-2023 incidents, publicly disclosed
  • Formerly LogMeIn Brand history GoToConnect formerly Jive
  • 5+ Named customers Little Caesars, Taxconnex, Payslip, Versitech, Lucid

Pricing

GoTo Connect

Not published; sales quote

  • All-in-one voice and video
  • Business phone system

GoTo Meeting

Plan-based

  • Online meetings

GoTo Webinar

Tiered

  • Online conference software

Security

Breached in 2022; encrypted backups stolen, disclosed January 2023.

  • 2022 dev environment breachGoTo said hackers breached its development environment and cloud storage.⁹
  • Encrypted backups stolenGoTo (LastPass sibling) confirmed attackers stole customers' encrypted backups.10

Further incident analysis published in 2025.

  • 2025 incident commentarySecurity analysis of a recent GoTo breach published May 2025.

What users say

Sentiment splits: enterprise reviewers like the feature breadth while smaller deployments and Trustpilot reviewers report pricing and support frustration.

“I WOULD NOT RECOMMEND AN…”
Reddit, r/VOIP

Companies that use it

  • Little Caesars12
  • Taxconnex
  • Payslip
  • Versitech
  • Lucid
Full analysis

Based on 14 public sources; many keyword collisions (programming 'goto', Indonesian GoTo Group) excluded. Review snippets were truncated, limiting quote depth.

All-in-one comms with real depth, but hidden quote pricing and breach history. Good for IT-staffed orgs; small teams should look elsewhere.

Methodology

Based on 14 public sources; many keyword collisions (programming 'goto', Indonesian GoTo Group) excluded. Review snippets were truncated, limiting quote depth.

Sources

  1. GoTo Connect Plans & Pricinggoto.com
    official
  2. GoTo: Business Communication & IT Support Softwaregoto.com
    official
  3. Is GoTo Connect a good system? (~50 person company)reddit.com
    review
  4. GoTo Connect Reviews from Real Userstrustradius.com
    review
  5. Trustpilot reviews of goto.comtrustpilot.com
    review
  6. GoTo Connect Review and Pricingbusiness.com
    review
  7. GoTo Connect Pricing: Is it Worth the High Price?emitrr.com
    review
  8. GoTo Connect Hidden Costs: What the Quote Hidestechmode.com
    review
  9. GoTo says hackers breached its dev environment, cloud storagebleepingcomputer.com
    security
  10. GoTo loses encrypted backups to hackersuk.pcmag.com
    security
  11. LastPass & GoTo incident - Cloud Threat Landscapethreats.wiz.io
    security
  12. GoTo Connect Case Study with Little Caesarsgoto.com
    official
  13. 7 Best GoTo Connect Alternatives & Competitorsnextiva.com
    review
  14. GoTo Trust Centergoto.com
    official

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