Comparison

Trustpilot vs G2

Trustpilot and G2 both land on Depends.

Trustpilot

Depends

Confidence: Medium

Buy if you run a mid-size ecommerce brand with $300+/month budget for social proof and Shopify integrations.

Depends

Confidence: Medium

Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.

Trustpilot versus G2
Compare	Trustpilot	G2
Verdict	Depends	Depends
Best for	Mid-size ecommerce brands	B2B software buyers shortlisting tools
Who it's not for	Small or local businesses . Google Reviews is free	Vendors without five-figure budgets
Privacy	One medium-severity plugin CVE (CVE-2025-57997, CVSS 4.3) and one reported data-exposure incident; no core-platform breach found in sources.^⁶	No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.¹⁵
Support quality	Sales pressure and complaint-site reports	Trustpilot and BBB complaints about G2's service
Public sentiment	Mixed-to-negative: users value the consumer reach but repeatedly report review removal, fake reviews, and hard-sell renewals.^⁴	Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.
Biggest gotcha	Renewals increase annually and are enforced aggressively . Vendr and Capterra reviewers both flag this	Vendor contracts are negotiated and opaque; budget five figures annually before committing.¹⁶