shouldiuse.io

VERDICT

Should I use Donorbox?

Not disclosed - donorbox.org

Worth it. Buy if you run a small nonprofit, church, or PAC that wants fast, well-reviewed donation forms with recurring giving. Skip it if fees are your top concern — Zeffy is free, and DonorPerfect or Bloomerang offer deeper donor CRM.

Confidence

Medium. Based on 20+ public sources: review platforms, competitor comparisons, pricing pages, and security databases.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityInconclusive signals in reviewed sources
  • Security posture

Pricing

Standard

$0/month + 2.95% platform fee

ModelNot disclosed
Monthly fees2.95%
HardwareNot disclosed
Free tierYes
ProCustom

Best for

  • Small nonprofits and churches
  • Recurring donation programs
  • Political fundraisers and PACs
  • Teams wanting fast setup

Not for

  • Zero-fee purists — Zeffy charges nothing
  • Large nonprofits needing full CRM depth
  • Orgs with strict WCAG accessibility mandates
  • Anyone avoiding tipping/fee-flow controversy

Gotchas - check before you buy

medium

Free plan still takes 2.95% platform fee plus processor fees — costs add up fast.

medium

Third-party analysis puts combined fees around 3.95% + $0.30 per donation.

medium

Law firm investigating whether donation flow's tip/fee prompts use deceptive design.

low

WordPress plugin users must stay current — versions before 7.1.7 had XSS.

Pros and cons

Pros

  • Free to start; standard plan is $0/month plus fees
  • Ranked #1 in G2 Fundraising and Donor Management four years running
  • Users consistently praise ease of use and simple setup
  • PCI DSS Level 1 compliant, the strictest payment standard
  • Has powered over $3 billion in donations

Cons

  • 2.95% platform fee stacks on top of payment processing
  • Crypto and stock donations carry ~3%+ fees
  • Users report it fails WCAG 2.1 accessibility standards
  • 2022 XSS vulnerability in its WordPress plugin
  • Subject of law-firm investigation into tip and fee practices

Sources & method

Analyzed 9/21/2026 - 10 sources - PCI DSS Level 1 compliant with a bug bounty; one patched 2022 XSS in its WordPress plugin.

official x2review x5security x1news x2
  • CVE-2022-1396 — WordPress plugin XSS, Donorbox WordPress plugin before 7.1.7 did not sanitize input (CVSS 4.8, medium); fixed in 7.1.7.

Key stats

  • Value for money: 3/5

    Rating

  • $0/month + 2.95% platform fee

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Free start, but stacked fees exceed zero-fee rivals
  • Ease of use: 4/5. Reviewers consistently praise simple setup
  • Feature depth: 4/5. Grew from forms into all-in-one fundraising suite
  • Support quality. Inconclusive signals in reviewed sources
  • Security posture: 4/5. PCI Level 1, bug bounty; patched 2022 plugin XSS
  • 4.8/5 Capterra rating as cited in Zeffy's 2026 review
  • 4.4/5 Trustpilot rating 4-star overall on Trustpilot
  • $3B+ Donations processed as of Feb 2025
  • 2.95% Platform fee standard plan, plus processor fees

Pricing

Standard

$0/month + 2.95% platform fee

  • Donation forms and recurring giving
  • Payment processor fees charged separately

Pro

Not disclosed

  • Lower platform fees
  • Advanced fundraising features

Security

PCI DSS Level 1 compliant with a bug bounty; one patched 2022 XSS in its WordPress plugin.

  • CVE-2022-1396 — WordPress plugin XSSDonorbox WordPress plugin before 7.1.7 did not sanitize input (CVSS 4.8, medium); fixed in 7.1.7.⁶

What users say

Users broadly praise Donorbox's ease of use and reliability, with recurring complaints about stacked fees and accessibility.

“DonorBox is our form provider and it's always been pretty relia…”
Reddit, r/nonprofit
“Users consistently praise the ease of use and simple setup”
G2 reviews
“Donorbox fails to meet WCAG 2.1 standards.”
Reddit, r/Twitch
Full analysis

Based on 20+ public sources: review platforms, competitor comparisons, pricing pages, and security databases.

Solid, easy donation forms for small nonprofits — but 2.95%+ stacked fees and free rivals like Zeffy make cost the deciding factor.

Methodology

Based on 20+ public sources: review platforms, competitor comparisons, pricing pages, and security databases.

Sources

  1. Donorbox Trustpilot reviewstrustpilot.com
    review
  2. Donorbox G2 reviewsg2.com
    review
  3. Donorbox Ranked #1 Fundraising Software on G2businesswire.com
    news
  4. Donorbox Pricingdonorbox.org
    official
  5. Donorbox Trust & Securitydonorbox.org
    official
  6. CVE-2022-1396 — Donorbox plugin XSSnvd.nist.gov
    security
  7. Donorbox Tip & Fee Practices Investigationwittelslaw.com
    news
  8. Donorbox Review 2026 (Zeffy)zeffy.com
    review
  9. Reddit r/nonprofit on Donorboxreddit.com
    review
  10. Reddit r/Twitch accessibility threadreddit.com
    review

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