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VERDICT

Should I use Fiix (CMMS by Rockwell Automation)?

Cloud-based CMMS for maintenance and asset management - fiixsoftware.com

Depends. Buy if you run a real maintenance operation needing work orders, asset history, and a mobile app — start on the free plan. Skip if you're a tiny shop or support quality is critical; Trustpilot sits at 2.0.

Confidence

Medium. Based on 20+ public sources; detailed pricing verified only for the Free and Basic tiers.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Basic$45/user/mo

Best for

  • Maintenance teams needing work orders
  • Multi-site manufacturing plants
  • Facilities teams replacing spreadsheets
  • Teams testing a free CMMS

Not for

  • Solo techs — a spreadsheet or the free plan covers it
  • IT or field-service teams — this is strictly a maintenance CMMS
  • Buyers who need premium support — Trustpilot is 2.0
  • Guess: tiny shops wanting plug-and-play — CMMS setup and admin take real effort

Gotchas - check before you buy

medium

Support, training, and implementation are listed separately — budget for onboarding beyond license fees.

medium

Disclosed September 2025 security incident tied to a Salesforce-connected third-party Drift app.

low

Free plan may limit users and features — verify limits before moving your workflow in.

Pros and cons

Pros

  • Genuinely free plan — no trial, no expiry
  • Entry paid tier $45/user/month for smaller teams
  • 4.4/5 on G2 across 111 reviews
  • 99.5% software uptime guarantee
  • Backed by Rockwell Automation after a $40M Series C

Cons

  • Trustpilot TrustScore 2.0 — 'Poor'
  • G2 users unsure who their CSM is
  • Competitors position themselves as cheaper alternatives
  • Rockwell ownership may mean enterprise sales process

Sources & method

Analyzed 9/27/2026 - 12 sources - Security program documented publicly; one disclosed 2025 third-party (Drift/Salesforce) incident.

official x4review x5security x2news x1
  • Third-party Drift app incident (Sept 2025), Fiix disclosed a security incident involving a Salesforce-connected third-party Drift application.

Key stats

  • Value for money: 4/5

    Rating

  • $0

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. Free tier plus $45 entry
  • Ease of use: 4/5. Users call it easy; 4.4 G2
  • Feature depth: 4/5. Work orders, assets, mobile app, API
  • Support quality: 2/5. 2.0 TrustScore; CSM confusion reported
  • Security posture: 3/5. Documented program; 2025 third-party incident
  • 4.4/5 G2 rating 111 reviews
  • $45/user/mo Starting price 'Basic' plan for smaller teams
  • Yes Free tier 100% free, no expiry
  • 4,500+ Customers in 100+ countries

Pricing

Free

$0

  • 100% free, no expiry
  • Limited access for operators

Basic

$45/user/mo

  • For smaller teams
  • Core CMMS

Security

Security program documented publicly; one disclosed 2025 third-party (Drift/Salesforce) incident.

  • Third-party Drift app incident (Sept 2025)Fiix disclosed a security incident involving a Salesforce-connected third-party Drift application.⁷

What users say

Users split: 4.4/5 on G2 but a 2.0 'Poor' TrustScore with recurring support complaints.

“This company is atrocious. They do…”
Trustpilot reviewer
“If you're unsure of who your CSM is…”
G2 review
“Lol if Rockwell is using their own…”
Reddit, r/manufacturing

Alternatives

Compare Fiix (CMMS by Rockwell Automation) with each alternative.

Companies that use it

  • Liberty Oilfield Services
Full analysis

Based on 20+ public sources; detailed pricing verified only for the Free and Basic tiers.

Solid CMMS with a real free plan; fits maintenance teams, but support record is weak — small shops, look elsewhere.

Methodology

Based on 20+ public sources; detailed pricing verified only for the Free and Basic tiers.

Sources

  1. Fiix Plans & Pricingfiixsoftware.com
    official
  2. Fiix Free CMMSfiixsoftware.com
    official
  3. Fiix G2 Reviewsg2.com
    review
  4. Best CMMS for Manufacturing (G2 4.4/5, 111 reviews)veryableops.com
    review
  5. Fiix Trustpilot Reviewsca.trustpilot.com
    review
  6. Fiix Series C announcementfiixsoftware.com
    news
  7. Fiix Salesforce/Drift security incident updatefiixsoftware.com
    security
  8. Fiix product security pagefiixsoftware.com
    security
  9. Maintainly: Fiix alternative comparisonmaintainly.com
    review
  10. Maintenance Connection vs Fiixselecthub.com
    review
  11. Fiix Awards page (4,500+ customers)fiixsoftware.com
    official
  12. Fiix by Rockwell Automation (LinkedIn)ca.linkedin.com
    official

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