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Should I use ICANotes?

Notes in 3 minutes. ICANotes: behavioral health EHR and EMR for mental health clinicians, not adapted from a general medical platform. Free 30-day trial. - icanotes.com

Depends. Buy if you are a psychiatrist, psychiatric NP, or group behavioral health practice that needs deep clinical documentation and can live with sales-only pricing. Skip if you are a solo talk therapist — simpler, cheaper tools like SimplePractice will fit better.

Confidence

Medium. Based on ~30 public sources; most snippets truncated, so no exact price figures or review scores could be verified.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Psychiatrists and psychiatric nurse practitioners
  • Group behavioral health practices
  • Addiction and substance abuse counseling programs
  • Documentation-heavy clinical workflows

Not for

  • Solo therapists who just need simple, cheap session notes
  • Life coaches or non-clinical wellness businesses
  • General medical clinics outside behavioral health
  • Buyers who need transparent self-serve pricing

Gotchas - check before you buy

high

Pricing hidden behind sales calls; get all-in costs including billing add-ons before committing.

medium

Classic version being phased out; confirm which product and migration path you are buying.

medium

EHR switching is costly; export paths and data portability matter before you commit.

low

Trial is 30 days only; no free tier for ongoing light use.

Pros and cons

Pros

  • Purpose-built for behavioral health, not adapted from general medical software
  • Users on G2 consistently praise ease of use
  • Combines documentation, billing, telehealth, and practice management in one platform
  • Structured clinical notes advertised as taking about 3 minutes
  • 24/7 support phone line advertised

Cons

  • No public pricing; every plan requires contacting sales
  • Some reviewers report the software constantly malfunctioning
  • Reddit therapists on the Classic version report migrating away
  • Six plan tiers complicate comparing and choosing
  • Pricing transparency cited as a common user frustration

Sources & method

Analyzed 9/29/2026 - 13 sources - No known vulnerabilities found in the sources reviewed.

official x3review x7security x2news x1

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 3/5. Sales-only pricing; reviewers flag cost transparency
  • Ease of use: 4/5. G2 reviewers consistently praise ease of use
  • Feature depth: 5/5. Notes, billing, telehealth, PDMP, practice management included
  • Support quality: 4/5. 24/7 phone support line advertised
  • Security posture: 4/5. HIPAA compliance, audit trails, breach response documented
  • 30 days Free trial No free tier advertised
  • 6 tiers Pricing plans Per Capterra; prices via sales only
  • Sheridan Capital Funding Investment completed Jan 2026

Pricing

Free tier: No

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviews praise ease of use and clinical depth, while complaints target reliability glitches, opaque pricing, and a Classic-to-new-platform migration.

Full analysis

Based on ~30 public sources; most snippets truncated, so no exact price figures or review scores could be verified.

Purpose-built behavioral health EHR with deep clinical tools. Great for prescribers; overkill for solo therapists on a budget.

Methodology

Based on ~30 public sources; most snippets truncated, so no exact price figures or review scores could be verified.

Sources

  1. ICANotes homepageicanotes.com
    official
  2. ICANotes Pricingicanotes.com
    official
  3. ICANotes Featuresicanotes.com
    official
  4. ICANotes Pricing 2026 — Capterracapterra.com
    review
  5. ICANotes Reviews — G2g2.com
    review
  6. ICANotes Reviews — SoftwareAdvicesoftwareadvice.com
    review
  7. ICANotes Review 2026 — ChoosingTherapychoosingtherapy.com
    review
  8. ICANotes Reviews — SoftwareFindersoftwarefinder.com
    review
  9. Common ICANotes Issues — Behave Healthbehavehealth.com
    review
  10. r/therapists EHR discussionreddit.com
    review
  11. Sheridan Capital investment in ICANotessheridancp.com
    news
  12. ICANotes HIPAA complianceicanotes.com
    security
  13. ICANotes security featuresicanotes.com
    security

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