shouldiuse.io

VERDICT

Should I use Relay.app?

Relay.app shut down in September 2026. All accounts, workflows and run history have been permanently deleted. - relay.app

Skip. Nobody should buy: Relay.app shut down September 14, 2026, and deleted all accounts, workflows, and run history. Teams needing AI workflow automation should pick an active alternative like Zapier instead.

Confidence

High. Based on 14 public sources; shutdown confirmed by the official site, founder announcement, and independent trackers

Ratings

  • Value for moneyNo product left to pay for
  • Ease of useService is offline; not evaluable
  • Feature depthService is offline; not evaluable
  • Support qualityCompany closed; support no longer exists
  • Security postureSecurity page no longer found

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • No one — service is gone
  • Former users planning migration off exports

Not for

  • Everyone — the product no longer exists
  • New automation buyers — signups are blocked
  • Anyone expecting data recovery — all data was deleted
  • Teams wanting a supported, live vendor

Gotchas - check before you buy

high

Data is unrecoverable — accounts, workflows, and run history were permanently deleted

high

Every app integration must be manually reconnected on a new platform

medium

Relay workflows cannot be imported directly; expect full rebuilding effort

medium

Free users got only 30 days notice before account closure

Pros and cons

Pros

  • Founder announced shutdown personally with clear dates
  • Export of workflows and run history was offered before closure
  • Major competitors published migration guides for Relay refugees

Cons

  • Service completely shut down September 14, 2026
  • All accounts, workflows, and run history permanently deleted
  • Blocks all new signups; API hostname no longer resolves
  • Security page no longer found on the site

Sources & method

Analyzed 9/21/2026 - 9 sources - No known vulnerabilities found in the sources reviewed.

official x2review x4security x1news x2

Key stats

  • Not rated

    Rating

  • Not disclosed

    Starting price

  • 9

    Sources

  • Analyzed

  • Value for money. No product left to pay for
  • Ease of use. Service is offline; not evaluable
  • Feature depth. Service is offline; not evaluable
  • Support quality. Company closed; support no longer exists
  • Security posture. Security page no longer found
  • Shut down Status Paid closed Sept 14, 2026; free Aug 15
  • Blocked New signups API hostname no longer resolves
  • Deleted Customer data Accounts, workflows, run history erased
  • ~60 days paid Notice given Announced July 16, 2026

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

User reaction was disappointment plus a scramble to migrate automations to other platforms.

“Relay app shutting down :( to connect CRM with other systems? There are still teething issues, Goodbye, Relay.”
Reddit, r/CRM
“Relay.app will be shutting down on Sat Aug 15 at 23:59 PT for free users and Mon Sep 14”
LinkedIn — Jacob Bank, Relay founder
“Relay.app is no longer available for new users. Current paying customers will continue to have access until August 15, 2026”
Relay.app official docs
Full analysis

Based on 14 public sources; shutdown confirmed by the official site, founder announcement, and independent trackers

Dead product. Shut down Sept 14, 2026; all data deleted, signups blocked. Choose a live automation tool.

Methodology

Based on 14 public sources; shutdown confirmed by the official site, founder announcement, and independent trackers

Sources

  1. Relay.app has shut down (official notice)relay.app
    official
  2. Relay.app Docs: Relay.app is shutting downdocs.relay.app
    official
  3. Relay.app is shutting down: How to export your workflows (Zapier)zapier.com
    news
  4. Founder shutdown announcement (Jacob Bank, LinkedIn)linkedin.com
    news
  5. Relay.app closing (Reddit r/CRM)reddit.com
    review
  6. Relay.app Has Shut Down: What to Do Next (Rills)rills.ai
    review
  7. Rebuild Your Workflows Free (FlowRunner)flowrunner.ai
    review
  8. Relay.app — AI Agents, Workflows & Pricing (Aiverio)aiverio.com
    review
  9. Relay shutdown ax-check (API host down, signups blocked)ax-check.com
    security

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