shouldiuse.io

VERDICT

Should I use Service.com.au?

One of Australia's fastest growing and most comprehensive trades and services websites and directories. - service.com.au

Depends. Homeowners can post a job in three steps and reviews skew positive, so it is low-risk to try for a one-off tradie job. Tradies face recurring scam and lead-quality complaints plus cold-call sales, so test cheaply before paying.

Confidence

Medium. Based on 20+ public sources: Trustpilot, ProductReview, Reddit, Whirlpool, SmartCompany, Gridinsoft. Tradie-side pricing not disclosed in reviewed pages.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Homeowners needing a local tradie
  • One-off repairs and quote comparisons
  • Tradies wanting commission-free leads
  • Small trade businesses avoiding job fees

Not for

  • Tradies already burned by lead-gen sites
  • Anyone expecting guaranteed work — it is lead gen only
  • Large trade firms needing scheduling or job-management software
  • Buyers allergic to cold-call sales tactics

Gotchas - check before you buy

high

Lead-gen model: you pay for exposure, not guaranteed jobs — the company says so itself.

high

Scam accusations from tradies cluster around lead quality and billing; get terms in writing.

medium

Expect cold calls — a Whirlpool user signed up after an unsolicited sales pitch.

medium

Tradie subscription pricing not visible in reviewed sources; confirm every fee before committing.

Pros and cons

Pros

  • 30,000+ verified tradies across every Australian state and territory
  • Highest-rated trades platform on ProductReview at 4.7/5
  • Tradies keep the full job amount — no commission taken
  • Simple three-step customer flow; iOS and Android apps
  • Customer feedback largely positive: 4–4.5 stars on Trustpilot

Cons

  • Tradies on Reddit allege scam lead practices
  • Repeated 'Reviews? Scam?' threads across Reddit communities
  • Lead generation only — no guarantee of winning work
  • Businesses report signing up after unsolicited cold sales calls

Sources & method

Analyzed 9/20/2026 - 9 sources - No known vulnerabilities found in the sources reviewed. Third-party trust score: 83/100 (Gridinsoft).

official x2review x5security x1news x1

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 9

    Sources

  • Analyzed

  • Value for money: 3/5. Free for customers; tradie fees unclear, lead value disputed
  • Ease of use: 4/5. Three-step job posting; iOS and Android apps
  • Feature depth: 3/5. Standard directory: profiles, quotes, messaging, app
  • Support quality: 2/5. Cold-call sales; unresolved scam complaints on Reddit
  • Security posture: 4/5. 83/100 trust score; no known vulnerabilities
  • 4.7/5 ProductReview rating Highest-rated trades platform on ProductReview
  • 4.5/5 Trustpilot rating 256 reviews
  • 30,000+ Verified tradies Across all Australian states and territories
  • 2011 Founded Brisbane/Surfers Paradise, Australia

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

Third-party trust score: 83/100 (Gridinsoft).

What users say

Homeowners rate it highly (4.7 on ProductReview, 4–4.5 on Trustpilot) while a vocal group of tradies on Reddit allege scam-like lead practices.

“Have any other tradies used Service.com.au platform for jobs?”
Reddit, r/Construction
“Definitely a SCAM!! they have…”
Reddit, r/tradies
“I needed a sparky as mine had retired and saw Servi…”
Trustpilot

Companies that use it

  • Spot On Cladding
Full analysis

Based on 20+ public sources: Trustpilot, ProductReview, Reddit, Whirlpool, SmartCompany, Gridinsoft. Tradie-side pricing not disclosed in reviewed pages.

Solid free directory for homeowners (4.7/5); tradies report junk leads and pushy sales — trial small first.

Methodology

Based on 20+ public sources: Trustpilot, ProductReview, Reddit, Whirlpool, SmartCompany, Gridinsoft. Tradie-side pricing not disclosed in reviewed pages.

Sources

  1. Service.com.au Reviews - Trustpilottrustpilot.com
    review
  2. Service.com.au - Product Reviewproductreview.com.au
    review
  3. Service.com.au : r/tradies - Redditreddit.com
    review
  4. Service.com.au - Reviews? Scam? : r/Constructionreddit.com
    review
  5. service.com.au experiences - Whirlpool Forumsforums.whirlpool.net.au
    review
  6. Why Us | Service.com.auservice.com.au
    official
  7. Pricing | Service.com.auservice.com.au
    official
  8. How Dan Kerr grew service.com.au - SmartCompanysmartcompany.com.au
    news
  9. Service.com.au Trust Score - Gridinsoftgridinsoft.com
    security

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